Overpayment of Benefit

An overpayment is when we pay you benefits you're not entitled to. That might be because we haven't been told about a change in your circumstances. Find out what happens if you've been overpaid.

If you have been paid too much benefit, we will write to you and explain how it happened, how much was overpaid, and what happens next.

If you don't agree that we have paid you too much, contact us to discuss the problem. There is an appeal procedure too.

If you have been overpaid we will reclaim the amount from your benefits payments at a weekly rate. But you can talk to us about paying off the overpayment quicker, or all at once.

It might not have to be you who repays us, if you have received too much benefit. Find out more.

North Norfolk District Council can recver overpayments in many ways. Find out more.

If you have been overpaid for a time, we will work out how much we should actually have been paying in benefits, so we know how much to claim back. Please give us all the information we need to work this out.