Overpayment of Benefit
- What is an overpayment?
An overpayment is when we pay you benefits you're not entitled to. That might be because we haven't been told about a change in your circumstances. Find out what happens if you've been overpaid.
- How will I know if I have an overpayment?
If you have been paid too much benefit, we will write to you and explain how it happened, how much was overpaid, and what happens next.
- What if I disagree with the overpayment?
If you don't agree that we have paid you too much, contact us to discuss the problem. There is an appeal procedure too.
- Do overpayments have to be repaid all at once?
If you have been overpaid we will reclaim the amount from your benefits payments at a weekly rate. But you can talk to us about paying off the overpayment quicker, or all at once.
- From whom can an overpayment be recovered?
It might not have to be you who repays us, if you have received too much benefit. Find out more.
- How will an overpayment be recovered?
North Norfolk District Council can recver overpayments in many ways. Find out more.
- How does underlying entitlement affect my overpayment?
If you have been overpaid for a time, we will work out how much we should actually have been paying in benefits, so we know how much to claim back. Please give us all the information we need to work this out.
- General Information
- Local Housing Allowance (LHA)
- Benefit Fraud
- How to make a claim
- Changes to an ongoing claim
- Overpayment of Benefit
- Self-employed and students
- Discretionary Housing Payments (DHP)
- Discussing Your Claim
- Disputes & Appeals