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What if I disagree with the overpayment?

The first thing to do when you receive your overpayment letter is to read it carefully. It will explain what the overpayment is for and the dates for which you have been overpaid.

If you still disagree with the overpayment, after reading the explanation you can do the following:

  • Contact us requesting further explanation.
  • Appeal against the overpayment. You must do this in writing, within one month of the date on the letter. Please see Disputes and Appeals.
Contact Benefits Tel: 01263 516349
Email: benefits@north-norfolk.gov.uk

Benefits Help and Advice Team - 01263 516245