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Performance Indicators

This page shows our performance against all the targets in Changing Gear: Corporate Plan 2008-2011.

 
Performance Indicators
Number Title Achieved Comments
CM 001 Coastal Zone Management Solution: Milestones After the successful bid for Coastal Pathfinder programme funds, substantial progress has been made, during 2010/11, on the delivery of location specific programmes at Happisburgh village, the programme of business support interventions, business advice and small grant scheme for the east of the district and the programme of community / infrastructure projects.
FS 001 Corporate Efficiency Target (£) Although  the 2010/11 target of 4.00% was not met, the Council continued to move forward and and delivered efficiency gains of 2.77%.
RB 010 Percentage of Non-domestic Rates Collected The Council very marginally failed to achieve the increased target of collecting 99.20% of business rates, collecting 99.10% during 2010/11.
RB 009 Percentage of Council Tax Collected The Council exceeded its target of collecting 98.50% of council tax in 2010/11, achieving 98.60% despite the continuing challenges posed by the current economic climate. 
RB 021 Housing Benefit Security - Prosecutions and Sanctions The Council exceeded its 2010/11 target of 44 prosecutions and sanctions for benefit fraud, achieving 58, an increase of 14 on the previous year.
FS 002 Percentage of Invoices Paid on Time The Council paid 97% of its invoices on time, a marginal shortfall against the objective of 100%.
EH 003 Flytipping investigated within 2 working days The Council investigated 99% of flytipping reports within 2 working days during 2010/11, against a target of 100%.
LC 002 Blue flag accreditation at resort beaches In 2010/11 the Council continued to maintain high environmental standards on the District's key resort beaches. Three beaches attained Blue Flags - Cromer, Sea Palling and Sheringham. It was forseen that, Mundesley beach would not secure a Blue Flag in 2010 and it was not entered for the scheme. Water quality at Mundesley is the subject of exploration with Anglian Water.
LC 001 Green flag accreditation at Holt Country Park In 2010/11 Holt Country Park again won a Green Flag  in recognition of the quality of its attractiveness and management. The Green Flag Award is the national standard for parks and green spaces in England and Wales.
PP 001 Plan-making: Milestones achieved Both the Site Specific Plan and Rural Buildings policy were submitted to the Planning inspectorate, examined and found sound in accordance with the published timetable of the Local Development Scheme
NI 157c Planning Applications: "Other" Applications determined within 8 weeks In 81% of cases, Minor Applications were determined within 8 weeks during 2010/11. The result falls slightly below the Council's original objective of 85%
NI 157b Planning Applications: Minor Applications determined within 8 weeks In 65% of cases, Minor Applications were determined within 8 weeks during 2010/11. The result falls slightly below the Council's original objective of 72%.  
NI 157a Planning Applications: Major Applications determined within 13 weeks In 35% of cases, Major Applications were determined within 13 weeks during 2010/11. The result falls below the Council's original objective of 60% because an increased volume of planning applications has placed pressure on the Team which recently delivered financial savings through a restructure, planned on the basis of reduced caseload volumes.
DC 001 Delegation of Planning Application Decisions Decisions taken under delegated powers were 93% in 2010/11, above the objective of 90%.
LC 004 Participation at NNDC Sporting Facilities Participation at NNDC Sporting Facilities continued to grow as visits exceeded the target to achieve a total of 538,000 during 2010/11
CDL 005b Preserving the Special Character of Conservation Areas - Character Appraisals The percentage of Character Appraisals achieved  during 2010/11, at 28.5%, only fell short of the Council's objective of 30% by a small margin.
CS 004 Number of People using Tourist Information and Visitor Centres Record use of the Council's tourist/visitor information centres is again reported. In 2009/10 there were 541,000 uses of our Tourist Information Centres in Cromer, Holt, Sheringham and Wells-next-the-sea. In 2010/11 the number increased to 658,000 in excess of expectations.  It is possible that this is attributable to an increase in the numbers of UK holiday makers remaining in the country.
NI 192 Household waste Recycling Rate Although the Council did not meet its ambitious target to recycle 47.5% in 2010/11 its rate of 44.05% is just marginally lower than the target and the rate achieved in 2009/10.
PP 002 New Homes on Previously Developed Land Of the homes built in North Norfolk during 2009/10 85% were built on previously developed (brownfield) land. This has been increased to 90% in 2010/11 which continues to exceed the Council's target. 
SC 025 Percentage of successful low level interventions (stage 1 & 2) No information avaialble
SC 021 Number of Anti Social Behaviour Referrals No information available
EL 003 Percentage of parish and town councils participating in local area partnerships The Council's support  for active involvement in local area partnerships by parish and town councils has sustained the previous year's percentage of councils actively involved at 78%. No specific target was set.
LC 006 Number of new play and leisure facilities provided for young people The Council exceeded its objective and delivered two new play and leisure facilities for young people during 2010/11.
LC 005 Number of Events Organized at Country Parks The Council's Countryside Team hosted 54 events at Holt Country Park and other woodland sites during 2010/11, exceeding a target of 50.
NI 181 Time taken to process Housing Benefit/Council Tax Benefit new claims and change events An average processing time of 11.5 days  to process new claims and change events was achieved in 2010/11, exceeding the objective of 12 days.
HO 007 Number of Disabled Facilities Grants allocated Another strong performance has been maintained in the administration of Disabled Facilities Grants in 2010/11, with 147 grants approved, just three below the target of 150.
HO 010 Number of currently empty properties in the private sector brought back in to use Whilst the Housing Team's intervention has brought about some positive outcomes for a limited number of properties, this continues to be a challenging area of work where enforcement action is often complex and protracted. Two empty properties in the private sector were brought back in to use, the objective of ten for the 2010/11 year not being met.
HO 005 Number of households from the housing register rehoused 394 households from the housing register were rehoused during 2010/11 which was largely in accord with the Council's objective of 400.
HO 001 Affordable dwellings built Although the desired number of new affordable dwellings built during 2010/11 was not achieved, the number of 64 built, did substantially exceed that of the previous year. Only last minute delays to the physical completion of  one development, comprising 33 dwellings, prevented the Council from fully achieving its objectives.
ETD 005 Number of economically active people assisted into work each year In excess of its target for 2010/11, the Council has helped 51 people into employment by providing redundancy counselling and retraining advice.
ETD 006 The number of unemployed people receiving advice and guidance In excess of its target, the Council provided advice and guidance to 276 people. Close partnership working with, in particular, Jobcentreplus has been a contributary factor.
ETD 007 The number of new business start-ups supported each year The Council exceeded its target by supporting 42 new business start-ups during 2010/11.
ETD 008 The number of businesses assisted to retain jobs and/or increase employment each year The Council assisted 123 businesses to retain jobs and/or increase employment in 2010/11. A significantly higher number than the target.
ES 022 Waste - commercial - number of trade waste customers who recycle The Council offers trade waste recycling. The number of traders recycling during 2010/11 was increased to 883. The Council is offering better trade waste collection services to businesses, while also targeting those businesses that appear not to have proper arrangements for their waste.

Although our target has been recorded here as not being met at year end, the figure of 900 was surpassed during peak season, and therefore the target was indeed surpassed. We have seen further growth in this service and will be targeting further growth with Kier (the waste contractor) having set challenging targets for the year ahead.

EL 001 Percentage of voters participating in elections No elections are due to be held until 2011/2012.
EL 002 Percentage of parish councils holding elections No elections are due to be held until 2011/2012.
Contact Performance Tel: 01263 516214
Email: performance@north-norfolk.gov.uk
 
Key to Performance Indicators
Significantly below target (by 15% or more)
Slightly below target (by 0 to 15%)
On or above target