Council Tax Appeals

Valuation bands and property details

If you don't agree with the band your property is placed in, you have the right to appeal. You can do this to the Listing Officer at the Norwich Valuation Office (you will need to get a form from the Listing Officer at the address shown below). You have six months to register your appeal against the banding, after the date you bought, leased or rented the property. The Listing Officer's address is:

The Listing Officer
Norwich Valuation Office
Rosebery Court
Central Avenue
St Andrews Business Park
Norwich
Norfolk
NR7 0HS

Telephone (01603) 241000

Website: http://www.voa.gov.uk/

For more information on valuation bands and appeals, download the government guide 'Council Tax - a Guide to Valuation Banding & Appeals' (PDF 90Kb)

If you feel that any other details about the property (for example the description or address) are wrong, or have been left out, you should contact the Listing Officer. Write and give him or her the correct or missing information.

Other reasons for appealing against the band

If six months have passed since you have bought, leased or rented the property, the reasons you can appeal are as follows:

If you think your house's value has changed due to:

• Building or engineering work
• Demolishing part of it
• A change in the state of the local area, or
• Starting or stopping using part of your property to carry out a business
• The Listing Officer changing the valuation band for your property because he or she thinks your house is worth more money.

If the Listing Officer does not agree with your appeal or if there is no written agreement or no decision is made at the end of six months, the Listing Officer must refer your proposal to a valuation tribunal as a formal appeal. You can only appeal if you own the property or you have to pay the Council Tax (for example you are the tenant).

Chargeable properties

If your property is chargeable, you will get a Council Tax bill. You may think that your property or the one you live in is not a chargeable property so you do not need to pay Council Tax. If so, you should contact the Council Tax Section, North Norfolk District Council, Council Offices, Holt Road, Cromer, Norfolk, NR27 9EN, or telephone the Council Tax Section direct on 01263 516071.

For more information on exempt properties click here.

Who pays the bill?

If your property is chargeable and we have sent you a Council Tax bill in your name, you may appeal against the bill if you disagree with our decision that you should pay Council Tax.

You may disagree with the amount of the bill, for example, if you think someone in your household should get a discount and we have not given them one. Or, if you live on your own but you are being billed for the full amount. Or, if you feel that there should have been a reduction in the bill because you, or someone living with you needs extra facilities because they have a disability.

If you want to appeal on one of the points above, you must write to us saying what you disagree with and why.

Our Address is:
North Norfolk District Council
PO Box 2
Holt Road
Cromer, Norfolk
NR27 9EJ
Tel.: (01263) 516071

We have two months to make a decision.

If, at the end of the two months,

• we have not made a decision,
• we do not accept your argument,
• we make a change and you don't agree with it

you can appeal to the Valuation Tribunal. You must do this within two months of our decision.

If you decide to appeal to the valuation tribunal, they will send you a leaflet explaining what they do. Their address is:

Valuation Tribunal Service
Olympus House
Werrington
Peterborough
PE4 6NA

Tel number 01733 327555
Fax number 01733 327557

You must continue to pay your original Council Tax bill while you are appealing against our decision.

If you receive a reduction we will refund any overpayment.If you have any questions about this information, please contact the Council Tax Section on (01263) 516071, or write to the Council Tax Section, North Norfolk District Council, Council Offices, Holt Road, Cromer, Norfolk, NR27 9EN.