Private Sector Housing

Welcome to North Norfolk District Council's Private Sector Housing Service.

This page details how we work to ensure that all residents of privately owned or rented homes in North Norfolk have an opportunity to live in a decent home.

1. Meet the Team
   
2. • Simon Hawes - Environmental Health Officer
   • Ming Chang Technical Officer
   • Tim Grant - Technical Officer
   • Sue Webb - Technical Officer
   • Ros Dawson - Grants Assessment
     
     
3. Our Services include
   
   
   • Grants for disabled adaptations
   • Inspection and enforcement of standards of repair in privately rented homes
   • Licensing of Houses of Multiple Occupation
   • Inspection of houses split into flats, bed-sits and hostels to ensure they have adequate amenities and protection in case of fire
   • Encouragement advice and incentives to owners of empty homes to bring them back into use
   • Promotion of energy efficiency and referral to sources of grant assistance to improve the energy efficiency of homes in the private sector
   • Home Improvement Agency - a scheme to help vulnerable people who want to remain independent and continue to live in the home of their choice. This is achieved by supporting you throughout the repair, adaptation or improvement process, enabling you to remain in your own home in a warm, safe and secure environment. This also includes helping you access appropriate financial advice.
     
   
   
4. What financial assistance is available?
   
   
   • Disabled Facilities Grant (.pdf 30kb)
     The grant covers the cost of adaptations to allow the disabled applicant to continue to live in their home.
   • Home Renewal Grants (.pdf 42kb)
     This grant is currently suspended
   • Emergency Home Renewal Grant (.pdf 32kb)
     This grant is currently suspended
   • Empty Homes Grant (.pdf 26kb)
     A grant to encourage owners of empty properties that have been empty for 12 months or more to carry out repair or renovation works to bring them back into use
   • Landlords Loan (.pdf 27kb)
     A loan to assist Landlords of residential accommodation (in Houses of Multiple Occupation) maintain the property in a safe and reasonable condition
   • Disabled Facilities Loan - A loan to assist disabled owner occupiers adapt their home, where the works fall outside the mandatory scope of a disabled facilities grant , or to meet the applicants assessed financial contribution towards a disabled facilities grant.
     
   
   
5. Our Service Policy

   
   We will:-

   • Investigate all complaints about housing conditions and disrepair within five working days
   • Contact you within 5 working days of receipt of your grant enquiry to offer a visit
   • Offer appointment times for all inspections/visits and keep you informed of progress throughout the period of your request
   • Treat you fairly and with the highest standard of respect and care
   • Ensure that officers dealing with your enquiry use their discretion and diplomacy and treat each enquiry with strict confidence
   • Arrange for an interpreter for people whose first language is not English
   • Arrange Assistance for those who are hard of hearing or blind
   
   
6. What Leaflets are available?
   
   

   A range of leaflets are available on request, including:-

   • Disabled Facilities Grant - guidance for applicants
   • Empty Homes Grant - guidance for applicants
   • Landlords Loan - guidance for applicants
   • Disabled Facilities Loan - guidance for applicants
   • Carbon Monoxide and safety of gas appliances
   • How to avoid damp and mould problems
   • Condensation
   • Bringing empty homes back into use
   • Home Improvement Agency
   To request any of these leaflets please either contact us on the telephone number below or click here to request via e-mail, leaflet request, stating your name, address and which leaflets you are interested in.
   
   
7. Documents available
   
   
   • Renewal Policy (.pdf 147kb) Please note that Home Renewal Grants are currently suspended
   • Summary of Grant availability (Under construction)
   • Empty Home Owners/Landlords request for Assistance/ information form
   • Empty Home enquiry/ complaint form
   • Register of Licensed HMO's (Under construction)
   • Enforcement Policy (Under construction)
     
     
8. Contact Information
   
   

   Private Sector Housing Team
   North Norfolk District Council
   Council Offices
   Holt Road
   Cromer
   Norfolk
   NR27 9EN
   
   Telephone: 01263 516169
   Fax:: 01263 515042
   e-mail: pshousing@north-norfolk.gov.uk
   
   Our offices are open from:
   
   08:30 to 17:00 Monday to Thursday
   08:30 to 16:30 Fridays

9. Customer Feedback
   
   

   To help ensure that we are customer focussed we send out a Customer Survey with every grant/loan completion. The results (Link) of which are used to help improve our service.
   
   Please help us to help you:

   • If you have an enquiry or request for service please contact us as above.
   • Provide us with as much information as you can.
   • Always give your full name, address and telephone number (If you have one)
   • If you wish to make a grant enquiry, be prepared to have some basic information about your financial circumstances (eg. benefits received, wage slips and savings).
   • North Norfolk District Council will ensure that its services are equally available and accessible to all sections of the community and that customers will be dealt with in a fair manner.