Privacy Statement

This page explains how northnorfolk.org, which is managed by North Norfolk District Council, uses any information you give to us, and the ways in which we protect your privacy.

The Data Protection Act

Under the Data Protection Act 1998, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party unless you give us permission or the Council is legally obliged to do so.

Data Controller

North Norfolk District Council appoints a Data Protection Officer who undertakes the role of Data Controller and can be contacted by writing to The Data Protection Officer, North Norfolk District Council, Council Offices, Holt Road, Cromer, NR27 9EN, Norfolk, UK, telephoning 01263 513811 or via this website's Contact Us page.

What information do we collect?

We collect four kinds of information from visitors to northnorfolk.org:

• Registration information
• Requests for information and services through online forms or email
• Feedback through online forms and emails
• Site usage information from log files

Registration information

You do not have to register to use northnorfolk.org, but you do need to register to access some secure services.

If you do register, you only have to give us a login name, a password, password hint, your name and one method of contacting you (e.g. your email address). We do not use this information to trace your identity and do not pass it on to any third party.

Additional details concerning your Council Tax account and personal details may be needed if you want to use particular online services or to customise your use of northnorfolk.org

When you register, any details you provide will be stored for use on future visits, as we do not want you to give us any information more than once.

If you register, we will treat you as having consented to our using your personal data in the manner described in this statement.

Contacting Us

You can ask for information or request services in 5 ways: by requests and questions sent by online forms, e-mail, phone, post or in person. You can make comments and give us your feedback in the same way.

i) Comments and questions

If you send an e-mail or complete a web form on the website asking for information or a service, or sending a comment that requires a response, it will be passed to the appropriate department who will respond to you. We do not pass on your details to any third party unless you give us permission or the Council is legally obliged to do so.

After we have replied to you, we will keep a record of your message for at least six years.

ii) Discussions and Consultations

Occasionally we will undertake consultations which can only be considered valid if we can identify the respondents. In these cases it will be clearly stated at the start of the consultation description and on all feedback pages that this is the case.

iii) Council Tax

When you contact us regarding Council Tax matters you should be aware that North Norfolk District Council is under a duty to protect the public fund it administers and the information you give us may be used for the prevention and detection of fraud both by the Council and other bodies administering public funds.

Security

North Norfolk District Council is serious about guarding the security of your personal data and the details of any transactions you make, and uses leading technologies and encryption software to safeguard your data. We use Secure Socket Layer (SSL) technology, a standard supported by major internet browsers. All of your personal and payment card details are protected using 128 bit encryption when transmitted over the internet.

Accessing your Council Tax account details and Requesting Repairs to your Council House. To safeguard the privacy of your Council Tax account you will need to request a PIN number before you can use this service for the first time. The PIN will be sent to the address we hold corresponding to your council tax account number. When you receive the PIN number visit the site, log in, click on 'My Profile' then click 'Attach/Request a PIN number'. When you enter the PIN number in your profile you will unlock access to your account details. Your PIN number will be stored with your user profile so you will not need to enter the details again. You should destroy your PIN number when you have updated your profile and should not share it with anyone.

Making Online Payments

We use Secure Socket Layer (SSL) technology, a standard supported by major internet browsers. All of your personal and card details are protected using 128 bit encryption when transmitted over the internet. Your card details are stored on a server behind a secure firewall. Only authorised personnel can access this information.

Site usage information - log files

Log files allow us to record visitors' use of the site. We collate log file information from all our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it.
Log files do not contain any personal information or information about which other sites you have visited.

Consultations may be used to assist Council decision making. Occasionally we will undertake consultations which can only be considered valid if we can identify the respondents. In these cases it will be clearly stated at the start of the consultation description and on all feedback pages that this is the case.

What happens when I link to another site?

northnorfolk.org contains links to other websites. This privacy policy applies only to our site, so you should always take care when you are moving to another site and read the privacy statement of any site which collects personal information. North Norfolk District Council accepts no responsibility or liability for these sites.

We do not pass on any personal information you have given us to any other site.

Access to your information and contacting northnorfolk.org

You can change your registration information at any time. To do this, you should sign in then go to "My Profile" then "Change Your Profile Details" and change your details.

If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact us via this website or by post:

Click here to contact us via this website

Address:

Data Protection Officer
North Norfolk District Council
Council Offices
Holt Road
Cromer
Norfolk
NR27 9EN

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.