Page updated 24 June 2022

On 3 February 2022, The government announced a support package to help households in Council Tax bands A to D with rising energy bills, worth £9.1 billion for 2022 to 2023. 

The £150 will be a payment made to you and will not automatically be taken from your 2022/23 Council Tax bill. 

This amount is not a loan and does not need to be repaid.

This scheme is now live.

Applying for the rebate and receiving payment

If you do not pay your Council Tax by direct debit

You will need to apply for this payment by completing our online application form. All eligible properties will receive a letter which will advise you to claim.

To apply, you will need your:

  • Council Tax account number
  • valuation office property number
  • bank details

This information will be on the letter we have sent you, so please do not try and apply until you have received this letter. For security reasons, we will not be able to give you this information over the telephone.

Once we receive your application and passed all validation checks we will make a payment directly into your bank account. Our team is receiving high volumes of applications and is working extremely hard to process these as soon as possible. 

I haven't received my payment

If you do not complete an online application for the rebate by 30 June 2022, we will credit the £150 to your council tax account and issue you a new bill.

If you have already completed an online form and have not received your payment by 30 June 2022, please contact energy.rebate@north-norfolk.gov.uk.

If your property is eligible, and you have not recently moved or recently advised us that you have moved into your property, please contact us at energy.rebate@north-norfolk.gov.uk

If you pay your Council Tax by direct debit 

We will make an automatic payment directly into your bank account. If your bank details pass all the validation checks, you should receive this payment in your bank account within five working days. You will receive a letter when this payment has been made. It will also tell you what to do if your circumstances have changed or you want to return the payment. 

If your bank details fail the validation checks. You will receive a letter advising you to apply online for the energy rebate.

I haven't received my payment

If you have not received your payment by the 30 June 2022, and your property is eligible, and you have not recently moved or recently advised us that you have moved into your property, please contact us at energy.rebate@north-norfolk.gov.uk

How to apply

Please apply for the energy rebate payment using our online form.

Apply now 

Help and support

We have put together a video to help you register and complete your application. 

Frequently asked questions

Who can get this £150 rebate?

Householders in Council Tax bands A to D properties will qualify for this rebate if the property is someone's sole or main residence, or it falls into one of the following exemption classes

  • N (wholly occupied by students)
  • S (wholly occupied by under 18s)
  • U (wholly occupied by the severely mentally impaired)
  • W (annexe of a sole or main residence, occupied by a dependant relative)

For the purposes of this scheme properties in band E with a disabled band reduction will also be eligible to receive this payment.

Second homes, empty properties and holiday lets will not be eligible for the payment.

If you don't know which Council Tax band your property is in, you can find it on your latest Council Tax bill, or visit GOV.UK: Check your Council Tax band.

Will the £150 be taken off my Council Tax bill?

If we have already invited you to apply and did not receive a completed web application for the rebate from you by 30 June 2022, we will credit the £150 to your council tax account and issue you with a new bill.

You must continue to pay your Council Tax. 

Apply now to claim your rebate

If you are struggling to pay your Council Tax, please see our web pages on What to do if I cannot pay.

Where can I find out more information?

There is more information about the rebate and other ways the government is helping with rising energy costs on GOV.UK:

I'm not in a band A to D property, but I still need help

The government has also announced that it will provide further funding to councils to help households that do not qualify under the main scheme For example, individuals on low incomes who live in properties valued in bands E to H.

The Council is currently producing discretionary guidance and once this is available we will publish details on this website.

Please do not contact us to chase in the meantime.

If you are in immediate need of support, please visit advice and support.