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We are seeking to appoint a forward-thinking Benefits Manager to proactively lead the Housing Benefit and Council Tax Support team.

The suitable candidate will have a broad, in-depth knowledge and understanding of the administration and processing of Housing Benefits, Council Tax Support schemes and Discretionary Housing Payment. They will take the lead on advising the Council on policy and good practice in this area and have the opportunity to shape the future delivery of this vital service.

A key requirement of the role will be to provide a strong leadership across a busy service, inspiring the team to focus on the highest levels of performance and customer service.

Applicants must be comfortable with defining and implementing changes to improve quality of service and efficiency by ensuring initiatives are implemented successfully.

Excellent communications skills are essential as well as the confidence to produce easy-to-understand documents and data for a wide range of audiences.

If you want to be part of an enthusiastic and dynamic team, with a varied and challenging workload, we would like to hear from you.

North Norfolk District Council is committed to equality and diversity in employment and encourages applications from all sections of the community. 

We offer employees a friendly working environment, flexible working hours, a career average pension scheme and take pride in achieving Investors in People Gold standard.

North Norfolk is an attractive rural district with beautiful coastline, fantastic landscapes and big skies and within easy reach of Norwich.

Please note that we do not accept CVs unless accompanied by a fully completed application form. Please send all completed application forms to

For an informal discussion please contact Sean Kelly, Head of Digital Transformation and IT on 01263 516276 or email

Last updated: 21st December 2018