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Working within the Housing Benefits and Council Tax Support service this role will be primarily to accurately process applications and changes, in accordance with statutory regulations, local policies, operational procedures and performance. You will also be required to deal with customer enquiries, some difficult, in a polite and efficient manner, ensuring all necessary information is gathered from the customer and other available sources in order to administer claims or resolve customer enquiries.

Ideally you will therefore need:

  • Excellent communication and customer skills.
  • Ability to recognise error and irregularity.
  • Ability to accurately input information into computer systems.
  • Experience of accurately maintaining and interpreting personal and financial information.
  • Experience of working within a Housing / Council Tax Support team.
  • Good numeracy skills.
  • Ability to work in a fast paced and demanding environment, working to deadlines.

If you believe you meet our requirements, we look forward to hearing from you. Preference will be given to applicants with previous experience and who meet the requirements of our Person Specification. The rate of pay will be dependent on the applicant’s level of knowledge and experience.

Employment is subject to a satisfactory Baseline Personnel Security (BPSS) check, which includes a verification of unspent criminal records.

North Norfolk District Council offers employees a friendly working environment, flexible working hours and a final salary pension scheme. North Norfolk District Council is committed to equality and diversity in employment and encourages applications from all sections of the community.

Please note that we do not accept CVs unless accompanied by a fully completed application form. Please send all completed application forms to

For an informal discussion regarding these posts, please contact Emma Peck 01263 516229

Interviews - Monday 5th and Tuesday 6th February 2018

Last updated: 12th January 2018