North Norfolk is an attractive rural District with beautiful coastline, fantastic landscapes and big skies within easy reach of the fine City of Norwich.

This fixed term vacancy to 31 March 2022 is based within the Customer Services team where we act as the first point of contact for NNDC. We provide advice, information, direction and resolution to our customers on a wide range of council services, demonstrating customer service excellence at all times. We provide this service via all access channels.

We are currently undergoing many exciting changes across the organisation. You will be joining a busy Customer Services team at an exciting time, as we embark on a journey of improving our customer focus, where we welcome a fresh approach with the aim to enhance our customers’ experience.

The ideal candidate will be forward thinking, self-motivated and naturally add enthusiasm to the dynamics of the current team whilst supporting the demands of the organisation. If you are committed and motivated by a desire to provide excellent customer service, this role could be for you.

North Norfolk District Council is committed to equality and diversity in employment and encourages applications from all sections of the community. We offer employees a friendly working environment, flexible working hours, a career average pension scheme and take pride in achieving Investors in People Silver standard. The successful applicant must have a stable broadband connection to allow for home working where required. This may change in the future and as we review our new ways of working. Job share/part time will be considered for suitable candidates.

Please note that we do not accept CVs unless accompanied by a fully completed application form. Please send all completed application forms to

For an informal discussion or further details please contact James Jacobs, Customer Services Team Leader

Closing date: 9am on Monday 27th September 2021

Interview: Face to face, Friday 8th October 2021

Last updated: 15th September 2021