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The post is based within the Customer Services team where we act as the first point of contact for NNDC. We provide advice, information, direction and resolution to our customers on a wide range of council services, demonstrating customer service excellence at all times. We provide this service via all access channels.

We are currently undergoing many exciting changes across the organisation. You will be joining a busy Customer Services team at an exciting time, as we embark on a new journey of Digital Transformation where we welcome a fresh approach with the aim to enhance our customers’ experience.

The ideal candidate will be self-motivated and naturally add enthusiasm to the dynamics of the current team whilst supporting the demands of the organisation. If you are committed and motivated by a desire to provide excellent customer service, this role could be for you.

North Norfolk District Council is committed to equality and diversity in employment and encourages applications from all sections of the community. We offer employees a friendly working environment, flexible working hours, a career average pension scheme and take pride in achieving Investors in People Gold standard.

Please note that we do not accept CVs unless accompanied by a fully completed application form. Please send all completed applications to

For an informal discussion or further details please contact Stuart Harber, Customer Services Team Leader on or telephone (01263) 516116.

Interviews - Week commencing 18th June 2018

Last updated: 29th May 2018