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Date published: 3rd October 2019

North Norfolk District Council made a successful application for a Local Investment in Future Talent (LIFT) grant towards the cost of skills training workshops for people employed in small businesses in the tourism and hospitality sector such as bed and breakfast establishments, cafes, restaurants and leisure activities.

The council surveyed members of Visit North Norfolk to find out what training was needed and the best time to hold the workshops. Customer Service was indicated as the highest priority, followed by digital media skills and marketing. As a result from this response from local businesses, the Council have gone on to offer such workshops which will be held in venues across the District from November 2019 to February 2020.

There will be a full day Customer Service workshop, delivered by the Welcome to Excellence initiative, the most successful accredited customer service training in the UK. Additionally, there will be half day Digital Media and Marketing workshops with introductory and advanced options to ensure that businesses have the best opportunity to develop new skills or hone existing ones.

Cllr.Eric Seward, Deputy Leader of North Norfolk District Council and Portfolio Holder for Finance, said: “I am so pleased this grant application was a success, enabling us to put on a fantastic resource for the tourism and leisure industry, which is a significant part of the local economy here in North Norfolk. These sessions will serve to strengthen key skills and give businesses in the District the tools to grow and develop with confidence.”

Places can be booked online or alternatively please email economic.growth@north-norfolk.gov.uk or telephone 01263 516331 or 01263 516009 for more information.


Last updated: 4th October 2019