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Date published: 23rd April 2020

As a result of NNDC’s community support efforts via the 10 Local Co-ordination Centres across the District, hundreds of self-isolating residents have been contacted and have been offered access to help that they may need such as food parcels, prescriptions and even making sure companion animals are kept fed with pet food donations.

One resident commented: “I phoned the lead on the local community response yesterday. Thank you, they have been brilliant, he sent me some local contact points and info, he also arranged for a food box that afternoon to be delivered to my parents, then arranged to personally pick up their “click and collect” order from Asda. He has been outstanding in the service he has provide to my parents, and thank you for your help.”

Another also commented: “Thank you so much. I can't believe how quickly someone phoned from the Council after our email, we had food delivered after speaking with the lady on the phone. We are so grateful, we are fine for now thanks to you.” 

One individual in Cromer was amazed to find her call to the dedicated helpline interrupted by the food parcel being delivered.

The staff have been working tirelessly to ensure this support is readily available to those in need, and have been overwhelmed by the gratitude they have received in return. One member of staff said: “I was astounded to be received by a round of applause when I came up to the house to deliver a prescription. It is lovely to be reminded how important our role is and how much it is appreciated.

It has been a challenge to reach everyone on the records, with some not having a telephone in the house at all. The team have been undeterred and implemented a thorough approach to reach out.

If all other approaches have been unsuccessful, welfare check visits have been carried out to people to make sure they have the basic necessities while self-isolating. This approach has led to identifying some vulnerable people who were not previously known to support agencies like Social Services. It has meant that not only basic needs like food and medication are provided for now, but some cases have been referred to ensure longer term support needs are recognised and met.

Cllr Sarah Bütikofer urged anyone in need to get in contact with the team: "The staff both on our call lines and in our distribution centres are truly inspirational they have gone above and beyond time and again to support local residents and work with the wonderful community networks we have across North Norfolk, and here we can see just a few of the fantastic results they are having working together."  

If you are self-isolating and vulnerable and need such support, please fill in our 'vulnerable person' form, call the NNDC COVID-19 telephone number 01263 516000 or email

Last updated: 23rd April 2020