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Date published: 3rd April 2020

North Norfolk District Council’s ten new Local Co-ordination Centres are up and running and already providing assistance to vulnerable residents and those needing support as the community pulls together to help fight the spread of Coronavirus.

Councils across Norfolk are working together to support their local communities – and letters to tens of thousands of residents detailing Norfolk County Council and North Norfolk District Council’s support services are arriving this week, including phone  lines and email addresses which people can contact if they need help with shopping, delivery of prescriptions and other non-emergency support.

Our staff are ready to take more of your calls and emails – and our new Local Co-ordination Centres are prepared and ready to deliver practical assistance into our communities where it is needed most.

Council Leader Sarah Butikofer said: “The message is if you live in North Norfolk and you need help with shopping, prescriptions or other non-emergency support during this period of social isolation in the fight against Coronavirus, then ring our helpline on 01263 516000 or email us at

“We have increased our resources for Customer Service support on the phones and email and have established our 10 Local Co-ordination Centres - which have already established contact with community volunteer groups to provide support where it is needed. Council staff have already been involved in delivering prescriptions to the homes of people who are self-isolating.

“The Government’s advice to the Over 70s, people with underlying health issues and Shielded People with severe and complex health conditions is that they should seek to protect themselves by staying at home for 12 weeks. So the community support infrastructure we have put in place, and our work with the amazing number of volunteers who have stepped forward to help people in their local communities, is there to help them to do that - while still being able to gain access to food, medicines and other basic essentials.”

A copy of the full letter which has gone to residents, with all of the North Norfolk District Council and Norfolk County Council COVID-19 response phone lines, email addresses and useful website links.

Map showing the areas covered by each of the ten North Norfolk District Council Local Co-ordination Centres.

Don’t forget that in addition to the services detailed above, the advisors on the 01263 516000 COVID-19 Helpline and email address can also offer advice and assistance on:

If you require medical advice about Coronavirus, visit the NHS 111 Online service.


Last updated: 5th February 2021