COVID 19 update blue full colour.png

Date published: 30th March 2020

As the Government’s message to older and vulnerable people to self-isolate to protect themselves from the spread of the Coronavirus takes effect, Norfolk County Council and North Norfolk District Council have written to residents in our area with details of helplines they can contact if they need assistance in the coming weeks with shopping, accessing personal items or prescriptions or other non-emergency support.

In order to fulfil requests for assistance, North Norfolk District Council has developed a hub and bespoke support model throughout our area, with a physical co-ordination presence at ten Local Co-ordination Centres.

From these centres, which will not be for public access, we will support and deploy the resources of local community volunteer groups and District Council staff to help residents as appropriate. The District Council has provided details of the support model to Town and Parish Councils so that we can maximise the support which can be provided to the most vulnerable people in our community at this challenging time.

A map showing the location of the North Norfolk Co-ordination Centres and the areas they will support.

And a full copy of the letter which has been sent to residents, including all the relevant contact details for people seeking advice or support.

North Norfolk District Council Leader Sarah Butikofer said:

“In response to Government advice that many people in our community should stay at home for the next 12 weeks, the District Council has, in the past few days, focussed all of its resources on considering how we can best support our communities at this time. 

“As well as establishing a dedicated helpline on 01263 516000 and email address nndccovid19@north-norfolk.gov.uk for people with Benefits, Council Tax and business enquiries; we have developed a community support model so we can respond quickly to requests for assistance by people across our large rural area self-isolating in their homes. 

“We recognise that many older people and people with underlying health conditions will be worried at this time and, working with a wide range of partners and harnessing the capacity of the huge number of individuals who have stepped forward and volunteered to support their local communities, we believe we have put in place a response model which will reassure people that we can meet their need for non-emergency support quickly. 

“District Council staff have already worked with local GPs and pharmacies to ensure the delivery of prescription medicines to people self-isolating in their homes over the past week and this practical support and assistance will be available throughout the coming weeks through the community support arrangements we have put in place.  Our telephone lines will be open from 8am to 8pm from Monday to Friday to take calls from people requiring support throughout the Coronavirus crisis and we would encourage people to use this service to request support so that together we can support people to STAY AT HOME, PROTECT THE NHS AND SAVE LIVES.”


Last updated: 30th March 2020