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Date published: 18th November 2020

According to a search logged with the National Land Information Service (NILS), North Norfolk District Council’s Land Searches service provides among the fastest turnaround times for local authorities.

The average turnaround time for a search from NNDC in 2020 to date is 2.8 working days, where the national local authority average turnaround time is 7 days. This marks the sixth year running that the Department has offered a service return within 72 hours. 

Addressing Full Council, Cllr. John Toye, Portfolio Holder for Planning praised the Planning Department, adding:

“The land searches team have been averaging a turnaround of 72hours when the requirement is 10 days.  This is in the top 15% in the country. In the run up to shut down on Friday 13th the team amazingly processed every request received by 5pm on Thursday 12th - Incredible.

This is a true professional commitment by a team of people that are delivering quality decisions in time for North Norfolk.”

As part of a three year investment into the Planning service, the Council is upgrading its back office software to a product called UNIform, which will be able to deliver an even more efficient process to North Norfolk. The implementation of the new system involves a huge data transfer of nearly 250,000 records in a multitude of different categories, including planning applications, tree works and building control.

The infographic below shows the process of the upgrade to the UNIform system.

The Go Live date for the new planning portal is set as the 7th December 2020.

Development Manager and Service Lead for the Project, Sarah Ashurst said:

“The introduction of UNIform delivers immediate efficiencies to the authority in terms of both service delivery and customer service.  It will mean easier tracking of application progress online, allowing our customers to self-serve and find out more easily about the progress of all applications and enquiries.

This is a really important project and we are working hard to complete the transition as swiftly as possible and we really appreciate the cooperation and patience of all our customers at this time”

Any requested searches logged with officers over the course of the upgrade will be processed on a priority basis.

View the latest planning service update


Last updated: 19th November 2020