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Date published: 25th February 2021

North Norfolk District Council has worked in consultation with the North Norfolk Taxi Association to update the Taxi Handbook, a policy document and code of practice for all operating taxi drivers in the District.

The Council extended the typical consultation period on the handbook to allow for more co-operation between the authority and taxi drivers in the district and how to best service the public in the safest manner possible.

The Handbook, which is issued to all licensed taxi drivers, was last updated in 2016 and covers a range of requirements for any Hackney Carriages and private hire vehicles and their drivers. The revised document was written and fully negotiated with the North Norfolk Taxi Association working group, creating a productive relationship with both parties agreeing to meet on a quarterly basis.

One of the key updates was the improvement of safeguarding mechanisms and checks, which have been updated in accordance to national guidance and good local practice. As well as the usual credentials, taxi drivers will agree to undertake a safeguarding and knowledge test, to ensure the safety of both the public and the taxi driver are understood and upheld in each journey.

The revised Taxi Handbook was approved unanimously at a Full Council meeting on 24 February 2021.

Cllr. Pierre Bütikofer, Chair of the Licensing Committee commented:

“It’s important as a Council we work with our business communities to ensure that not only safe practice is upheld, but it is improved upon on.

Working closely and regularly with the North Norfolk Taxi Association is a great opportunity to make sure that the views of the taxi drivers are voiced and as a licensing authority, we can correctly help both the driver and the passenger to make sure our codes of practice are correct, fair and of benefit to all parties.”

The North Norfolk Taxi Association represents over 50% of all taxi drivers in the District.

The new Taxi Handbook will be implemented from 1 April 2021.

To become a taxi driver in North Norfolk, you must contact NNDC’s Licensing Team. More information can be found on our website


Last updated: 26th February 2021