Customer Services during Lockdown

Date published: 5th January 2021

Under the national lockdown restrictions, you must stay at home and can only leave home for limited reasons, including to:

✔ Shop for basic necessities, for you or a vulnerable person

✔ Go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home.

✔ Exercise with your household (or support bubble) or one other person, this should be limited to once per day, and you should not travel outside your local area.

✔ Meet your support bubble or childcare bubble where necessary, but only if you are legally permitted to form one.

✔ Seek medical assistance or avoid injury, illness or risk of harm (including domestic abuse).

The customer services reception is closed for walk in face-to-face enquiries, staff are available to help you and can be contacted through our website, by phone or email.

Face-to-face appointments are only available for genuine emergency situations, vulnerable residents or complex cases which cannot be dealt with via other means.

For up-to-date information about our services and links to useful advice, see our Coronavirus page.

If you are a resident and need support relating to COVID-19 please email us at NNDCCovid19@north-norfolk.gov.uk  or call our helpline 01263 516000.