From Monday 28 September, in some circumstances, if you are required by law to self-isolate, you may be supported by a payment of £500, payable from North Norfolk District Council

On 20 September, the Government announced a new national Test and Trace Support Scheme which started on 28 September 2020, for certain people who are required by law to self-isolate. If the NHS has told you to self-isolate because you have tested positive for Coronavirus (Covid-19) or you have been in contact with someone who has tested positive. In that case, you may be entitled to some financial support during your self-isolation period.

What is the aim of the payment?

The scheme is to make sure that people on low incomes self-isolate when they test positive or are identified as a contact and to encourage more people to get tested. This scheme will help reduce the transmission of Covid-19 and avoid further social and economic restrictions, including lockdowns.

How much is the payment?

Individuals required to self-isolate who meet the eligibility criteria will be entitled to a payment of £500 to cover the period of isolation. The payment will be subject to income tax but not subject to National Insurance contributions. The local authorities will work with HMRC to make sure the details of eligible applicants are passed on to the HMRC.

How long will the scheme be in place?

The scheme at North Norfolk District Council goes live on Monday 12 October 2020. As the legal duty to self-isolate came into force on 28 September 2020, individuals told to self-isolate between 28 September 2020 and 11 October 2020, can make a backdated claim.

The scheme will run until 31 January 2021.

Who can apply

You will need to live in the North Norfolk District Council area and have received notification from NHS Test and Trace to self-isolate. You will also need to meet all four of the following requirements.

  • You have been asked to self-isolate by NHS Test and Trace either because you've tested positive for coronavirus or have recently been in close contact with someone who has tested positive;
  • You are employed or self-employed;
  • You are unable to work from home and will lose income as a result and currently;
  • You are receiving at least one of the following:

-   Universal Credit

-   Working Tax Credit

-   Income-based Employment and Support Allowance

-   Income-based Jobseeker's Allowance,

-   Income Support

-   Housing Benefit

-   Pension Credit.

If you are not yet receiving one of the above qualifying benefits, you could apply for a Discretionary Payment.

Discretionary Payment

If you satisfy the first three requirements but not the fourth you may be eligible for a Discretionary Payment of £500.

Please apply using our online form below.

How to apply

You can apply for the Test and Trace support payment or discretionary payment using our online form.

Apply now

Before you apply

You will need copies of the following information to upload as part of the application process:

  • bank statement (one issued within the last two months, which must clearly show proof of earnings if you are employed).
  • Proof of self-employment, e.g. your most recent set of accounts or evidence of your most recent self-assessment return.
  • Proof of your notification from NHS Test and Trace asking you to self-isolate which will have unique Test and Trace account ID on it.

You will also need your:

  • National Insurance number
  • 8-digit NHS Test and Trace Account ID.

Who is not eligible?

You will not be eligible for the scheme if:

  • You are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period).
  • You continue to receive full wages while you self-isolate.
  • You can work from home during a period of self-isolation.
  • Your period of self-isolation ended before the Self-Isolation Payment scheme launched on 28 September.
  • You have not received a notification from NHS Test and Trace telling you to self-isolate.
  • You have been furloughed, and your income is lower than usual.

Frequently asked questions 

Can more than one member of a household apply?

Yes. People in the same household can each make an individual application to receive the payment, as long as they each meet the eligibility criteria.

What if I have to self-isolate on more than one occasion?

You can claim more than once (if told to self-isolate multiple times), as long as you meet the eligibility criteria for each claim and the periods of self-isolation do not overlap.

For example, you claim for a period of self-isolation lasting from 1 October to 14 October and then claim again for the second period of self-isolation beginning on 10 October. You would only be allowed to claim once because the two periods overlap. However, you would be allowed to claim for the second period of self-isolation that began after the first period had ended on 14 October.

Can I make a claim after my period of self-isolation has ended?

You can make a claim up to 14 days after the period of self-isolation has ended. If you claim after this point, your claim will not be accepted.

For example, if told to self-isolate until 10 October, you would have until 24 October to make a claim.

Can someone claim on my behalf?

You can ask someone to claim on your behalf. However, the payment of £500 must be paid into the bank account of the person named on the application. For example, if someone applied on behalf of a parent, the payment would be made into the parent's bank account.

Can I apply if I am being paid under the furlough scheme?

If you are currently furloughed, you can claim the payment, as long as you meet all the eligibility criteria.

What if I am overdrawn when you make the payment?

To stop the bank from using the payment to reduce your overdraft, you can exercise your first right of appropriation. You will need to write to your bank, making it clear that the payment is to support you while you are self-isolating under the Test and Trace Support Payment scheme.

Keep a copy of your letter in case there is any dispute later.

What if I am unable to provide the evidence requested to support my application?

If you have difficulty in providing the evidence to support your application, you may be able to use the evidence we already hold, as long as it is less than three months old. For example, if you are claiming Housing Benefit, you may have sent us your wage slips within the last three months.

If you are struggling to find evidence, please contact the Benefits Team at and we will try and assist in any way we can. 

If my application is rejected, can I appeal against the decision?

There is no right of appeal against any decision not to award the standard payment and discretionary payment. This decision was made because you haven't met the eligibility criteria. If you do not understand why your application is unsuccessful, please contact us at