Find out about the government's scheme to help households with rising energy costs.

Page updated 18 July 2022

The government has announced two schemes to support households with the rising cost of living.

Mandatory scheme - provides most households in Council Tax bands A to D with a £150 one-off payment.

Discretionary scheme - provides councils with funding to give additional, carefully targeted support to households in their area.

Discretionary scheme

The government has provided every council with a share of a £144 million discretionary fund. Councils will decide locally how best to use the funding to support those struggling with the rise in living costs.

North Norfolk District Council has received £226,350 to allocate under the discretionary scheme.

This funding will be targeted as follows:

Eligibility criteria (all as at 1 April 2022)
Council tax band In receipt of Amount
E to H Maximum Council Tax support £180
A to D Maximum Council Tax support Top up payment of £30
E to H Council Tax support £150
E to H Council Tax exemption N, S, U or W £150
F to H Council Dax disabled band reduction £150


You do not need to apply

We will contact you

We are writing to all eligible households and will send letters in batches.

If you do not receive your letter at the same time as a friend or neighbour, there is no need to contact us.

How we will pay you

To make a payment, we will need your bank account sort code and account number. If we hold this information on your Council Tax account, we will write to you and confirm that you don't need to send us your bank details.

If we do not have your bank details, we will write to you with advice on how to securely provide them to receive the payment.

For the purpose of the Energy Rebate Scheme, we will never ask you to share your banking details, such as PIN, card number, card expiry date or CVV number.

Mandatory scheme

On 3 February 2022, The government announced a support package to help households in Council Tax bands A to D with rising energy bills, worth £9.1 billion for 2022 to 2023. 

The £150 will be a payment made to you and will not automatically be taken from your 2022/23 Council Tax bill. 

This amount is not a loan and does not need to be repaid.

This scheme is now closed.

I haven't received my payment

If you do not complete an online application for the rebate by 30 June 2022, we will credit the £150 to your council tax account and issue you a new bill.

If you have already completed an online form and have not received your payment by 30 June 2022, please contact

If your property is eligible, and you have not recently moved or recently advised us that you have moved into your property, please contact us at

If you pay your Council Tax by direct debit 

We will make an automatic payment directly into your bank account. If your bank details pass all the validation checks, you should receive this payment in your bank account within five working days. You will receive a letter when this payment has been made. It will also tell you what to do if your circumstances have changed or you want to return the payment. 

If your bank details fail the validation checks. You will receive a letter advising you to apply online for the energy rebate.

Frequently asked questions

Who can get the £150 rebate?

Householders in Council Tax bands A to D properties will qualify for this rebate if the property is someone's sole or main residence, or it falls into one of the following exemption classes

  • N (wholly occupied by students)
  • S (wholly occupied by under 18s)
  • U (wholly occupied by the severely mentally impaired)
  • W (annexe of a sole or main residence, occupied by a dependant relative)

For the purposes of this scheme properties in band E with a disabled band reduction will also be eligible to receive this payment.

Second homes, empty properties and holiday lets will not be eligible for the payment.

If you don't know which Council Tax band your property is in, you can find it on your latest Council Tax bill, or visit GOV.UK: Check your Council Tax band.

Will the £150 be taken off my Council Tax bill?

If we have already invited you to apply and did not receive a completed web application for the rebate from you by 30 June 2022, we will credit the £150 to your council tax account and issue you with a new bill.

You must continue to pay your Council Tax. 

If you are struggling to pay your Council Tax, please see our web pages on What to do if I cannot pay.

Where can I find out more information?

There is more information about the rebate and other ways the government is helping with rising energy costs on GOV.UK: