Commonly asked Council Tax questions and answers about the Coronavirus

UPDATE Council Tax Hardship Fund - 12 May 2020

In response to the coronavirus outbreak, the government announced a hardship fund for working age Council Tax Support customers to help with your Council Tax bill. If you are in receipt of Council Tax Support on or after the 1 April 2020, and you are of working age, you are entitled to a payment from the fund of up to £150.

We will calculate the payment you are entitled to and add this directly onto your Council Tax account. There is no need to apply for this. The payment will show on your Council Tax bill as Council Tax Discretionary Relief as shown below, and your instalments will be recalculated to reflect the reduction in your Council Tax balance.

Council tax discretionary fund

What if my Council Tax account is in credit after the Council Tax Hardship Payment has been added?

If your Council Tax account goes into credit after the payment has been added, and you do not have any outstanding Council Tax balances on another account, we will refund the payment to you within 14 days.  We will action this for you, there is no need to contact us.  The refund will be paid to the originating bank account if you paid your Council Tax by Direct Debit, or if you paid your Council Tax by a cash method, we will contact you to find out how you would like the payment sent back.

What if my circumstances change, will I still be entiled to keep the Council Tax Hardship Payment?

If you have a change in your circumstances during the year, for example, you move out of the property, or your income increases/decreases, we will review how much Council Tax Hardship Payment you are entitled to.  This may be more or less than the original payment you were given.

What if I share my house with someone else and I am the only person claiming Council Tax Support?

If there is more than one person living in the property, and only one of you is claiming Council Tax Support, you will still be entitled to a Council Tax Hardship Payment of up to £150.

What if I share my house with someone else and both of us claim Council Tax Support?

If there is more than one person living in the property, and both of you are claiming Council Tax Support, you will only get one Council Tax Hardship Payment of up to £150.

Why is my Council Tax Hardship payment less than £150?

If your Council Tax account goes into credit after the payment has been added, and you do not have any outstanding Council Tax balances on another account, we will refund the payment to you within 14 days.  We will action this for you, there is no need to contact us.  The refund will be paid to the originating bank account if you paid your Council Tax by Direct Debit, or if you paid your Council Tax by a cash method, we will contact you to find out how you would like the payment sent back.

I cannot pay my direct debit instalments

Please cancel your Direct Debit with your bank/building society, this won’t be reinstated unless you ask us to do so. Please make alternative arrangements to pay.

My debt is with the bailiff but I cannot afford to pay due to the coronavirus.

All Enforcement Agent visits have been suspended in light of the current pandemic. Please be assured no one will call to your home, however, please do call the number on your recent correspondence from the agents to discuss payment options.

I am currently in Isolation and cannot leave my home to pay my Council Tax

Using a debit card and the account reference number on your bill please make payment via our 24 hour automated payment line on 0300 123 1109. Or use an alternative payment option.

I have lost my job because of the coronavirus and cannot afford to pay

If you are struggling to keep up with your Council Tax payments, you may be entitled to Council Tax Support.  Please use our Benefits Calculator to check you can claim before you apply.  Don't worry if you cannot provide all the evidence we need straight away. We will do what we can to get a payment to you as quickly as possible.  You can easily send your evidence to us at a later date using our online form

 

 

My partner has lost their job because of the coronavirus and we are unable to pay our Council Tax

If you are struggling to keep up with your Council Tax payments, you may be entitled to Council Tax Support.  Please use our Benefits Calculator to check you can claim before you apply.  Don't worry if you cannot provide all the evidence we need straight away. We will do what we can to get a payment to you as quickly as possible.  You can easily send your evidence to us at a later date using our online form

 

 

I am self- employed and have no work because of the coronavirus

If you are struggling to keep up with your Council Tax payments, you may be entitled to Council Tax Support.  Please use our Benefits Calculator to check you can claim before you apply.  Don't worry if you cannot provide all the evidence we need straight away. We will do what we can to get a payment to you as quickly as possible.  You can easily send your evidence to us at a later date using our online form

 

 

I have had to quit my job due to coronavirus because I have no childcare and I am not a key worker

If you are struggling to keep up with your Council Tax payments, you may be entitled to Council Tax Support.  Please use our Benefits Calculator to check you can claim before you apply.  Don't worry if you cannot provide all the evidence we need straight away. We will do what we can to get a payment to you as quickly as possible.  You can easily send your evidence to us at a later date using our online form

 

 

I have attachments of earnings in place which are causing us hardship as there has been a reduction in our household income because of the coronavirus

Please contact us at ctax@north-norfolk.gov.uk confirming how your income has been affected and we will contact your employer where necessary.