We're here to help, but to keep us all safe please only come to the office if necessary. Most of our services are available online but if you do need to see someone, please book an appointment to avoid long wait times.
We’d like to hear from you. Your comments matter as the feedback you give us will help us to improve our services.
Coronavirus and customer feedback UPDATE - 27 April 2020
Please be advised that we have taken the decision to put in extra measures to make sure we are prioritising our vulnerable residents. This may result in a delay in responding. We appreciate your patience and understanding during this time.
If you think we’ve done something really well, or gone the extra mile, please tell us. All compliments will be recorded and the relevant service area notified. We will recognise outstanding individuals and share good practice. We will give outstanding staff the recognition they deserve, and learn from their example.
If you are dissatisfied with something the Council has done (or not done), or you think we’ve fallen below the standard of service you expect from us, please tell us. We need to know, so we can do better in future.
If you speak to one of our staff, they will try and deal with the matter there and then. If they cannot, or you have written to us we will acknowledge your complaint within three working days. It will be recorded and sent to the relevant service area for investigation. We will give either a full response or an interim letter within 28 working days.
We will review all complaints on a regular basis to identify recurring problems and take appropriate action.
Please follow our step by step guide to the complaints procedure.
This unreasonable complaints policy sets out our approach to the relatively few customers whose actions or behaviour we consider to be unacceptable or unreasonably persistent.
If you have an idea about how we could do things better or differently, we would like to hear it. We welcome your comments and look to make improvements where possible.