Find out about assistance available for businesses affected by Coronavirus (COVID-19)

Page last updated: 26 May 2020 

North Norfolk Covid-19 Business Impact Survey

To help us establish a clear picture of the challenges your business and others are facing, we would appreciate it if you could kindly complete a survey, which should take you no longer than 15 minutes.

Your response will directly inform the future recovery support for local businesses from ourselves and potentially those within other key organisations such as Central Government, the New Anglia LEP, other local authorities and local business groups.

Take survey  

Business Rates and Grant Payments

On 1 May the Government announced their intention to set up a discretionary fund to accommodate certain small businesses previously outside the scope of the business grant funds scheme.

Local Authorities have been awaiting Government guidance before the scheme could be developed. We can now confirm the guidance document has now been received (13 May) and we have commenced the application design process. We appreciate that these are very difficult times for most businesses, but we ask that you please bear with us during this time and come back to this web page shortly for a further update. We will look to establish the application process as soon as we possibly can. We will not be able to consider any potential applicants until we have put this in place. We intend to open the Discretionary Grant application process in the week commencing 1 June. 


If you have not received notification but believe you should be receiving a grant payment then please use our eligibility checker below. 

The Government has made recent announcements on business rates payment holidays and grant funding for customers impacted by coronavirus. For more information about these, please see the Business Support Measures below. In the meanwhile, we want you to know that we’ve been working really hard on this to ensure that we can support you as quickly as possible. 

Business Grant applications and payments UPDATE - 22 May 2020

Businesses who completed their online grant request by Wednesday 15 April and passed our validation checks have all now been paid but please note it can take 3 working days for the money to show in your account.

If you have not received your payment it may be that we have been unable to verify your details and we are working hard to contact all customers to go through these details and will be in contact with you shortly

Where payments have been authorised we have confirmed this by email to the address provided with your claim.

With effect from Saturday 23 May 2020, grant payments will be made on a Wednesday and Friday and will take up to 3 working days from the date of payment to reach your elected bank account. Please note your account will only be passed for payment after passing all necessary validation checks.

Please also see our Business Rates Relief and Grants FAQs.

Also, you could qualify for retail discount if your business is used for retail and there is guidance on the business support grant scheme.

Business Resilience and Recovery Scheme

New Anglia LEP has established a Business Resilience and Recovery Scheme to support businesses during the COVID-19 pandemic and the economic recovery. It will provide grants to support short-term business resilience projects and longer-term recovery and diversification projects.

Business Closures

On 23 March the Government, stepped up measures to prevent the spread of coronavirus and save lives. Businesses and premises that must close is listed on the Government website.

Working safely during coronavirus

On 11 May, as part of the Covid-19 recovery strategy the Government announced that employees can travel to work, where they cannot work from home.

The Government, in consultation with industry, has produced guidance on working safely during coronavirus to help ensure workplaces are as safe as possible. These guides cover a range of different types of work. Many businesses operate more than one type of workplace, such as an office, factory and fleet of vehicles. You may need to use more than one of these guides as you think through what you need to do to keep people safe. 

Providing Takeaway or Delivery Services

If you are an existing food business that has diversified into providing a meals on wheels takeaway or delivery services to the community. The Public Protection Team at North Norfolk District Council can provide you with advice to support you and to make sure all such foods are prepared and delivered to consumers in a way that ensures that they do not become unsafe or unfit to eat. For all enquiries, please contact 01263 516008.

The Chartered Institute of Environmental Health has published resources relating to coronavirus including a Food Delivery and Takeaway Guidance.  

Business Support Measures

A range of business support measures have been made available to UK businesses and employees by the Government.

The information below can help you find information on:

  • financial support packages for businesses
  • advice on how to operate your business
  • support for your employees, e.g. workers' wage costs
  • information on changes to planning and regulations

To help you to understand what your business may be eligible for visit the Government’s Business Support Finder.

Business Rates

Businesses in the following sectors will not have to pay business rates for 2020/21 tax year:

We have a Business Rates and Coronavirus frequently asked questions page.


Small Business Grant Funding (Scheme 1)

The Government is providing small business grant funding of £10k for Local Authorities to support each small occupied business property that already pays little or no business rates because of small business rate relief (SBRR), rural rate relief (RRR) and tapered relief.

Cash Grant for Retail, Hospitality and Leisure (Scheme 2)

If your business is in the retail, hospitality and leisure sector, you will receive a cash grant of:

  • £10k where the Rateable Value of the occupied property is £15,000 or less or
  • up to £25k where the Rateable Value of the occupied property is £15,001 or over and less than £51,000.

Loans and Finance

Coronavirus Business Interruption Loan Scheme

This Coronavirus Business Interruption Loan Scheme will help businesses affected by coronavirus to access finance of up to £5m.

Covid-19 Corporate Financing Facility

The new Covid-19 Corporate Financing Facility (CCFF) means that the Bank of England will buy short-term debt from larger companies.

Coronavirus Bounce Back Loan

The Bounce Back Loan scheme will help small and medium-sized businesses affected by coronavirus (COVID-19) to borrow between £2,000 and £50,000.

Coronavirus Future Fund

The Future Fund will issue convertible loans between £125,000 to £5 million to innovative companies which are facing financing difficulties due to the coronavirus outbreak.

Staff and Salaries

Coronavirus Job Retention Scheme

Under the coronavirus Job Retention Scheme, all UK employers with a PAYE scheme will be able to access support to continue paying part of their employees’ salary for those that would otherwise have been laid off during this crisis.

Statutory Sick Pay

The Government will bring forward legislation to allow small and medium-sized businesses to reclaim Statutory Sick Pay (SSP) paid for staff sickness due to coronavirus.

Self Employed

Self-employment Income Support Scheme

The Self-employment Income Support Scheme (SEISS) will support self-employed individuals (including members of partnerships) whose income has been negatively impacted by COVID-19.

Time to Pay

Through HMRC’s Time To Pay service, all business and self-employed people in financial distress, and with outstanding tax liabilities, may be eligible to receive support with their tax affairs.

VAT Deferral

The Government will support businesses by deferring Value Added Tax (VAT) payments for 3 months.

Deferral of Self-Assessment Payment

The Government have announced that the Self-Assessment payment on account, that is ordinarily due to be paid to HMRC by 31 July 2020 may now be deferred until January 2021.

Other Sources of Support

Government Business Support Helpline

If you want to talk to someone about how these schemes apply to your business, in England you can contact the Government’s Business Support Helpline for free advice on 0300 456 3565 Monday to Friday, from 9am to 6pm.

HMRC Helpline

HMRC have additional helplines, including one set up to support businesses and self-employed people concerned about not being able to pay their tax due to coronavirus on 0800 0159 559.

You can find more details about contacting HMRC online.

Tourism related businesses

Visit Britain have a dedicated page providing advice for tourism and event businesses.

Animal related businesses

This guidance for animal related businesses, published by the Canine and Feline Sector Group seeks to provide clear advice on how to operate in a safe manner that protects the health of their staff and clients.

New Anglia Growth Hub

You can also find free support, advice and information on sources of finance through the New Anglia Growth Hub. You can contact the Growth Hub online or call 0300 333 6536.

Find a Job service

Remember you can post vacancies on Find a Job for those businesses that find themselves needing to increase their workforce as a result of the outbreak, such as those in food logistics, preparation and retail.

Advisory, Conciliation and Arbitration Service (ACAS)

ACAS has written a guide for employers and employees giving information about the different scenarios facing staff, such as self-isolating, designating staff as furloughed and sickness. 

Confederation of British Industry (CBI)

What you need to know about coronavirus and how it will impact your business

Federation of Small Businesses (FSB)

Advice and guidance for small businesses and the self-employed

Make UK - The Manufacturers Organisation

Employee payment advice

Institute of Chartered Accountants in England and Wales (ICAEW)

Resources, advice and guidance for chartered accountants and business.

Institute of Directors

Advice and resources for directors

British Chambers of Commerce

The Coronavirus Hub contains advice and guidance about the steps that Chambers and members can implement to minimise impact on local communities and support the UK government's strategy.



Will consider 12 month capital repayment holidays on existing loans over £25,000 and increased overdraft facilities. You can call their dedicated helpline on 0800 1971 086.


Is offering more flexibility on business loans, including possible deferral of repayments for those in financial difficulty. You can call 0345 600 2230 or visit the coronavirus support centre.


Has announced £5bn of working capital support and more flexibility on business loans, including possible deferral of repayments. You can call your Relationship Manager or visit the NatWest Business Support Centre on their website.

Lloyds Banking Group

has said it is open to requests from small businesses for overdraft extensions and other support on a case-by-case basis. You can contact the bank directly.


Is encouraging business customers to talk to them directly via their local Relationship Manager or on 0800 731 6666.

Can’t find what you’re looking for?

If you still cannot find what you are looking for, please try the FAQs on the Government’s Business Support website. 

Key services at North Norfolk District Council are still being delivered during the COVID-19 crisis.

During these unprecedented times, if you need help or advice with any of the following:

  • Benefits
  • Council tax
  • Business support

Get in touch

Please call our team of advisors on 01263 516000 from 8am to 8pm, Monday to Friday.

Alternatively, you can email us on

Please remember for all health and medical advice you should still visit the NHS 111 service and then only telephone the NHS 111 phone number if you have severe symptoms and you are struggling to manage.