The annual canvass starts in July 2021

What is the reformed canvass?

Each year the Electoral Registration Officer (ERO) must conduct an annual canvass to ensure the electoral register is accurate and complete.  The 2021 annual canvass will be the second year that the canvass is being run under the reformed canvass legislation introduced in 2020. 

How does the new canvass work?

Step 1:  Data matching

Electoral register data is sent securely to the Department for Work and Pensions (DWP) database to be matched in June.  Electors' names and address will be matched against National Insurance details and the information held by the DWP.  In addition to this an ERO has the discretion to use local data (e.g. council tax records) to perform a matching exercise as well.

If all the registered people at a property can be matched with either of these databases the property will be sent down the Route 1 canvass.

If there are any people at a property that cannot be matched, the property will be sent down the Route 2 canvass.

Care homes, nursing homes and all other properties that have a responsible person i.e. a duty manager will be sent down the Route 3 canvass.

Step 2: Routes of communication

Route 1

At the end of July, you will be sent a form to your property which will have the elector details listed.  If they are correct you do not need to do anything.

However, if you would like to add or remove someone from the property, go to the household update service page and use the security codes on the form to log in and complete that change.

If you do not wish to respond online and wish to makes updates, call 01263 516046 or post this form back to us addressed to:

Electoral Registration Officer
North Norfolk District Council
Holt Road
Cromer
Norfolk
NR27 9EN

Route 2

We will send a Canvass Communication B letter to the property through the post, which will contain the elector details. We will send a blank form if the property is empty.

We need a response from this form even if there are no changes to report.

If you would like to add or remove someone from the property, go to the household update service page and use the security codes on the form to log in and complete that change.

If you do not wish to respond online and have no changes, you can call 0800 197 9871 for the automated freephone telephone service. You can also text NOCHANGE, followed by your two security codes, to 80212. However, this option does have a standard charge. Finally, you can also post this form back to us addressed to:

Electoral Registration Officer
North Norfolk District Council
Holt Road
Cromer
Norfolk
NR27 9EN

If we do not receive a response from the Canvass Communication B forms, we will make every attempt to get a response from you. We may contact you using reminder forms, telephone, email, or a visit to your property where necessary.

Route 3

Care Home Managers or Duty Managers will receive an email with a list of those registered at the address. We can establish who currently resides at the home and is eligible to register to vote within the response.

If we do not receive a response from the forms or other contacts we send, we will make every attempt to get a response from you. We may contact you using reminder forms or by telephone.

Responding to the Canvass

The easiest and most cost-effective way of responding to the canvass is to use one of the automated methods detailed in the letter. Please read your letter carefully to identify whether you need to respond to the annual canvass.

Contact us

If you have any queries regarding the canvass, the easiest way of contacting us is by email at canvass@north-norfolk.gov.uk

We will answer your query within 3 working days. You can use this email address to report your canvass response, including any changes. For example, if you wish to apply for a postal vote, change your over 76 years of age marker or remove or add a member of your household.

Alternatively, you can contact us by telephone at 01263 516046 and speak to a Customer Service Advisor.