Our offices are open to customers with pre-arranged appointments only. There are other ways to get in touch. Visit our Contact us page to find out more.
Find out how to get help if you or someone you know is a victim of domestic abuse.
Domestic abuse is a crime. Call the police on 999 if:
- your personal safety is threatened
- you are at risk of assault or injury
- in an emergency
If you need urgent police help through the 999 service but can’t speak
By using the Silent Solution system, you can make a 999 call without having to speak by listening and responding to the call handler by:
- or tapping the keys if you can
- and then pressing 55 when prompted by the automated Silent Solution system
This will alert the police that it is a genuine 999 call and will help notify the police that you need urgent help.
Where to find help
You can contact the National Domestic Violence Helpline on 0808 2000 247 if you're a woman experiencing domestic abuse. You can talk confidentially to someone about your situation and to find out what your options are.
If you are a man experiencing domestic abuse you can contact the Men's Advice Line on 0808 801 0327.
If you are in a same-sex relationship you can call the National LGBT Domestic Violence helpline on 0800 999 5428.
Call the Samaritans on 08457 90 90 90 if you feel in despair and want someone to listen to you and provide emotional support.
There is guidance available from the Department for Work and Pensions (DWP) for people who are victims of domestic violence and abuse victims.
What is domestic abuse?
Domestic abuse is not just physical violence, it is any type of abuse from someone you have (or have had) a relationship with, including emotional, sexual or mental abuse.
Signs of abusive behaviour can include:
- acting in a controlling, coercive or threatening manner
- taking your money
- stopping you seeing your friends and family
- threatening your children or pets
Domestic abuse can affect anyone.
The Home Office's guidance on domestic abuse offers advice and guidance if you or somebody know is suffering from domestic abuse.
Help with housing due to domestic abuse
If you think you need to leave your home, try to arrange temporary housing from the council before you leave. Not everyone leaving home due to violence is entitled to emergency accommodation. Call us on 01263 516375.
You could stay with friends or relatives while you think about what to do next.
If you're a woman leaving domestic abuse, try to find a place in a women's refuge. Leeway provide support to adults and young people looking to break free from domestic abuse.
Take some essentials with you such as:
- change of clothes
- any medication you need to take regularly.
- important items such as your passport, bank and credit cards and mobile phone.
Don't make a decision to give up your home permanently until you have spoken to an adviser and considered all your options.
Our Housing Options team can help you. We can support and advise you to find a refuge, support you in finding alternative accommodation.
We can advise you on tenancy issues including occupation orders, joint tenancies and homelessness - and can put you in touch with other organisations that provide support and legal advice. Contact the team on 01263 516375.
Domestic Violence Disclosure Scheme - Clare’s Law
What is the Domestic Violence Disclosure Scheme?
Also known as Clare’s Law, the Domestic Violence Disclosure Scheme gives you the right to make an application to the police to find out if your partner has a history of abuse.
The aim of the scheme is to:
- give you formal ways to make enquiries about your partner if you are worried that they may have been abusive in the past
- help you to make a more informed decision on whether to continue a relationship
- provide further help and support to assist you when making that choice.
If police checks show that your partner has a record of violent behaviour, or if there is other information to indicate that you may be at risk from your partner, the police will consider sharing this information with you. You can also make an application if you are worried that someone you know may be in a relationship with a previously abusive partner.
How do I make an application?
There are many different ways you can contact the police. You can:
- Visit a police station,
- phone 101 the non-emergency number for the police,
- speak to a member of the police on the street.
If you require further information about the Domestic Violence Disclosure Scheme or wish to make a request for information under it, please contact Norfolk Police on 101.
Alternatively, there is further information about Domestic Abuse on the Norfolk Constabulary website. If you believe there is an immediate risk of harm to someone, or it is an emergency, you should always call 999.