Report a flood
In an emergency
If people or property are in immediate danger from floodwater call 999 immediately.
Non-emergency situations
Flooding Hotline call 0344 800 8013 to report flooding anywhere in Norfolk.
You can also report issues online.
Report drainage and flooding problems
Report drainage and flooding problems with standing water, blocked road drains and ditches, flooding property or an impassable road.
Report drainage or flooding problems
Report a burst water main or sewer flooding
Contact your service provider: Anglian Water Services or Suffolk and Essex Water.
Report flooding to your property
We will normally only progress a formal flood investigation where flooding falls into one of the following categories:
- Internal flooding to properties
- Flooding affecting critical infrastructure, for example, hospital or school
- Flooding to priority roads, for example, gritting roads
The resulting report identifies causes and recommends action to prevent or alleviate the situation from happening again. Individual property addresses are not published within the reports or shared with any commercial third parties.
You can also report past flooding that has affected your property or community.
This service is not for emergencies.
Report flooding to your property
If you have photos or videos of flooding, email these with a description and as much information as you can water.management@norfolk.gov.uk.
Helpful contacts and links
Emergency numbers
- Emergency services - 999
- Police (non-emergencies) - 101
- NHS (non-emergencies) - 111
- Environment Agency Floodline - 0345 988 1188
Report a problem
- Report a power cut - 105
- Report a gas leak - 0800 111 999
Norfolk district, borough and city councils
Other useful contacts