Accessibility statement for

This accessibility statement applies to

This website is run by North Norfolk District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some of our older online forms are difficult to navigate using just a keyboard
  • we use two different types of online maps which have different levels of accessibility and controls

More information about our website accessibility is available on the North Norfolk District Council Silktide Index page

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please get in touch using the details on our contact us page.

We’ll consider your request and get back to you with an initial response within 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please use the feedback link at the bottom of each page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

North Norfolk District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

 This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We are working to add text alternatives for all images. When we publish new content we’ll make sure our use of images meets accessibility standards. If you find an image missing alternate text, please report it using the feedback form at the bottom of each.

Some colours obscure the link highlighting. This fails WCAG 2.1 success criterion 2.4.7 (Focus Visible).

Some elements do not have enough contrast between background colour and foreground text. This fails WCAG 1.4.3 Contrast (Minimum)

Some menu items do not have roles defined in code for screen assistance technology. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships) and WCAG 4.1.2 Name, Role, Value.

At 200% zoom, the keyboard focus is not fully visible and tabs through the hamburger menu when it is closed. This fails WCAG 2.4.7 Focus visible

We are working with our accessibility company to identify and correct these problems. We aim to have these issues corrected by 1st December 2023.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We do not intend to retrospectively correct all documents published on this website as this represents a disproportionate burden. However as documents are replaced they will meet accessibility standards.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

The majority of our live video is hosted on YouTube which automatically generates closed captions. If you notice a video on our website where this is not available, please report it using the feature at the bottom of each page.

What we’re doing to improve accessibility

Our website is regularly tested by Silktide and where appropriate we do all we can to implement their recommendations. 

The Silktide Index regularly checks all council websites and ranks them for levels of accessibility.

North Norfolk District Council has its own entry in this list with more information and the latest recommendations for us to implement. 

These pages are updated monthly.

Preparation of this accessibility statement

This statement was prepared on 1st April 2022. It was last reviewed on 10th October 2023.

This website was last tested on a weekly basis. The tests are carried out by Silktide.

For our internal reports this service tests every page and PDF available on our website.