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This page explains how North Norfolk District Council uses information about you and how we protect your privacy.

Who we are

North Norfolk District Council is the data controller and holds personal information. As a data controller, we are committed to protecting your privacy and processing your personal data in accordance with data protection legislation. This includes the EU General Data Protection Regulation (GDPR) and the Data Protection Act 2018.  The Council has a Data Protection Policy which provides information about how we process personal information. ‘Processing’ is a word used to describe the variety of ways in which your information can be used, held or dealt with. 

The Departmental Privacy Notices document how each Department within North Norfolk District Council processes personal information.

The Council’s Electoral Services Department also processes personal information and is a data controller. The Electoral Registration Privacy Policy details what personal information they process and why it is available.

Whilst elected Councillors sometimes process your information within their role at North Norfolk District Council, they may sometimes do so for other reasons, for example when dealing with their ward work. In such cases, individual councillors can be data controllers.

You can contact us at North Norfolk District Council, Holt Road, Cromer, Norfolk, NR27 9EN. Our Data Protection Officer is based at this address and can be contacted on 01263 516057 or by e-mail at Data.Protection@north-norfolk.gov.uk .

The information we collect about you

Information may be collected by the Council, or otherwise processed, for a number of reasons permitted by law. These include:

  • Where you have given consent;
  • Where it is necessary for the performance of a contract;
  • To comply with the Council’s legal obligations;
  • To protect life;
  • To be able to carry out a duty or task in the public interest;
  • Where it is necessary for our legitimate interests.

Information is kept for a period of time. This period of time depends on the information it is and why it is held.  Please see our Data Retention Policy which gives information about the categories of information held and how long it is held for.

North Norfolk District Council processes personal information in accordance with the Data Protection Legislation. Your information may be processed by different parts of the Council for various reasons permitted by law. Each department keeps a list of the reasons why it processes data. To find out what types of information are held and why, please see links to the privacy policy for the different parts of the Council.

Data Protection Principles

Please see our Data Protection Policy which gives details about how we deal with personal data. We will process your personal information lawfully, fairly and transparently and in accordance with GDPR Data Protection Principles. In cases where a decision is made using automated decision-making, you will have a right to review of that decision by an officer of the Council.

We have appropriate technological and organisational measures in place to prevent the loss, misuse or alteration of your personal information. Your information will be stored securely.

Data retention and sharing

We will retain your information in line with our Data Retention Policy. We do not pass on your details to any third party unless you give us permission or the Authority is permitted to do so by under legal authority. Where the Council transfers any data outside the European Union, it will put in place suitable measures and safeguards to protect personal data.

Cookies 

This website uses cookies to give you the best possible experience online. North Norfolk District Council put small files (known as ‘cookies’) onto your computer to collect information about how you browse the site. The law requires your permission to save these cookies on your machine.  Before we store a cookie on your computer you’ll normally see a message on the site which will allow you to change your cookie settings. 

To view your current cookie settings for this website select the following icon from the bottom left of the screen.

cookie settings icon

View and control your current Cookie Settings by selecting this icon located to the bottom left of the screen

Cookies are used to:

  • measure how you use the website so it can be updated and improved based on your needs
  • remember the notifications you’ve seen so that we don’t show them to you again

North Norfolk District Council cookies aren’t used to identify you personally.

Find out more about how to manage cookies.

How cookies are used by North Norfolk District Council

Measuring website usage (Google Analytics)

We use Google Analytics software to collect information about how you use our website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

  • the pages you visit on North Norfolk District Council website - www.north-norfolk.gov.uk
  • how long you spend on each www.north-norfolk.gov.uk page

  • how you got to the site 

  • what you click on while you’re visiting the site

We don’t collect or store your personal information (e.g your name or address) so this information can’t be used to identify who you are.

We don’t allow Google to use or share our analytics data.

Google Analytics sets the following cookies:

Universal Analytics

Name Purpose Expires
_ga This helps us count how many people visit north-norfolk.gov.uk by tracking if you’ve visited before 2 years
_gat Used to manage the rate at which page view requests are made 10 minutes

You can opt out of Google Analytics cookies.


Our announcement message

 You may see a banner message when you first visit www.north-norfolk.gov.uk. We’ll store a cookie so that your computer knows you’ve seen it and knows not to show it again.

Name Purpose Expires
announcement Saves a message to let us know that you’ve closed an announcement message so you are not shown it again

12 months

announcementTitle Saves the title of closed an announcement messages so you are not shown the same message again

12 months


YouTube videos

We use YouTube to provide videos on some pages of the site. YouTube sets cookies when you visit one of these pages.

Name Purpose Expires
_use_hitbox This is a randomly generated number that identifies your browser When you close your browser
VISITOR_INFO1_LIVE Lets Youtube count the views of embedded Youtube videos 9 months

Our feedback survey

On each page of our website, we invite our users to submit feedback should they wish to. To prevent abuse of this facility, we save a cookie once feedback has been submitted. We believe this is necessary to the operation of this feature and as such we do not provide the option to opt out of using this cookie.

Name Purpose Expires
feedback Saves a message to remember if you’ve commented on a page 12 months

Your information: Your rights

You have the right to request any personal information that we hold about you. Such requests are called Subject Access Requests. You also have additional rights. These include:

  • to ask that we update, complete or correct your information
  • to ask that we restrict or erase your information;
  • to object to our using your information
  • to request that we transmit your information directly to another organisation (‘data-portability’). 

If you want to make any of these requests, please contact data.protection@north-norfolk.gov.uk  

We will respond to such requests within one month. There is no fee to make a request, but we require proof of identity before responding. Please see the guidance on making a request

Complaints

You have the right to lodge a complaint with the supervisory authority in relation to data processing in the UK. 

This is the Information Commissioner’s Office at:

Wycliff House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113.

Website:  www.ico.org.uk

 

 


Last updated: 26th September 2018