Following changes to the bin collection days, we are aware that there has been some disruption. Using our online form is the quickest way to let us know about a missed collection.
Contact us
Following changes to the bin collection days, we are aware that there has been some disruption. Using our online form is the quickest way to let us know about a missed collection.
Tell us about a missed bin
Search the website
- Please use the search box at the top of this page to find information quickly on this website.
- Go to the service you want from the home page.
Local councils and services
Have you come to the right place? Norfolk County Council and other organisations are responsible for some services.
Read our Who does what page for further information.
Other ways to get in touch
Write to us
North Norfolk District Council
Council Offices
Holt Road
Cromer
Norfolk
NR27 9EN
Still need to get in touch?
Call us
During office hours: 01263 513811
Out of hours, including weekends and public holidays: 01223 849782
Telephone opening hours
Monday, Tuesday and Thursday from 8.30am to 5pm
Wednesday from 10am to 5pm
Fridays from 8.30am to 4.30pm
Customer appointments and visiting the council
If you cannot find the service you are looking for and want to speak to an advisor, we recommend making an appointment to avoid possible long wait times.
Video appointments
This is where you speak to a customer service advisor using the video camera in your smartphone, tablet or computer.
This can save you time as you will not need to travel for a face-to-face appointment.
Cromer office
You can book a face to face or telephone appointment with a customer service advisor at our Cromer office.
Please use our online form to book an appointment.
Fakenham office
You can book a face to face appointment with a customer service advisor at our Fakenham office.
Please use our online form to book an appointment.
Where to find us
Cromer office and postal address
Our main office is based in Cromer.
North Norfolk District Council
Council Offices
Holt Road
Cromer
Norfolk
NR27 9EN
Cromer office opening times
| Monday | 8.30am to 5pm |
| Tuesday | 8.30am to 5pm |
| Wednesday | 10am to 5pm |
| Thursday | 8.30am to 5pm |
| Friday | 8.30am to 4.30pm |
| Saturday | Closed |
| Sunday | Closed |
Fakenham office and postal address
We also have an office in Fakenham.
Fakenham Connect
Oak Street
Fakenham
Norfolk
NR21 9DY
Fakenham office opening times
| Monday | 9am to 5pm |
| Tuesday | 9am to 5pm |
| Wednesday | 10am to 5pm |
| Thursday | 9am to 5pm |
| Friday | 9am to 4.30pm |
| Saturday | Closed |
| Sunday | Closed |
| Closed for lunch from 12.30pm to 1.30pm, Monday to Friday | |
Contact your councillor
Contact your councillor if you have a issue you wish to discuss with them.
FOI requests
How to make a Freedom of Information (FOI) request to the council.
Media queries
For press, media enquiries and filming requests please email communications@north-norfolk.gov.uk
Compliments, Complaints and Comments
Your comments matter as the feedback will help us to improve our services. Find out how to make a complaint, compliment or comment.
Customer Charter and Standards
The Customer Charter and Standards provides a foundation for managing customer service to deliver what we say we will to our customers.