North Norfolk District Council wants to make access to our services as easy as possible for our customers. The information below details our current opening times, office locations and ways to contact us.

Customer appointments

Most of our services are available online. If you cannot find the service you are looking for and want to speak to an advisor, we recommend making an appointment to avoid possible long wait times.

To book an appointment with a Customer Service Advisor, please complete our online booking form.

Book a video chat appointment

Book an appointment at the Cromer office

Book an appointment at the Fakenham office

Our Coronavirus page contains up-to-date information about our services and links to helpful advice on Covid related matters.

Get in touch

Use our online form to give us feedback, or ask a question about any of our services.

Contact us

Live web chat

Chat with one of our Customer Services Advisors by clicking the web chat link at the bottom right of the screen. This will appear when advisors are available.

Call us 

Telephone:  01263 513811
Out of hours:  01223 849782

Telephone and office opening hours

Monday, Tuesday and Thursday from 8.30am to 5pm
Wednesday from 10am to 5pm
Fridays from 8.30am to 4.30pm


For enquires related to Coronavirus and the current pandemic, please contact our dedicated line:

Telephone: 01263 516000

Coronavirus line opening hours are:

Monday, Tuesday and Thursday from 8.30am to 5pm 
Wednesday from 10am to 5pm 
Fridays from 8.30am to 4.30pm

Out of hours urgent Covid-19 related matters: 01223 849782

Visit us at our Cromer office

Our main office is based in Cromer. We also have an office in Fakenham.

North Norfolk District Council
Council Offices
Holt Road
NR27 9EN

Our Fakenham office:

Fakenham Connect
Oak Street
Norfolk NR21 9DY

Telephone:  01328 853697

Last updated: 14th April 2022