Most issues can be resolved online, it's the quickest and most convenient way to contact us to get help.

Following changes to the bin collection days, we are aware that there has been some disruption. Using our online form is the quickest way to let us know about a missed collection.

Tell us about a missed bin

Search the website


  1. Please use the search box at the top of this page to find information quickly on this website.
  2. Go to the service you want from the home page.

Local councils and services


Have you come to the right place? Norfolk County Council and other organisations are responsible for some services.
Read our Who does what page for further information.

Other ways to get in touch


Contact us online

Use our online form to give us feedback, or ask a question about any of our services.

Webchat

Chat with one of our Customer Services Advisors by selecting the green web chat link at the bottom right of the screen. This will appear when advisors are available.

Write to us

North Norfolk District Council
Council Offices
Holt Road
Cromer
Norfolk
NR27 9EN

Still need to get in touch?


Call us

During office hours: 01263 513811

Out of hours, including weekends and public holidays: 01223 849782

Telephone opening hours

Monday, Tuesday and Thursday from 8.30am to 5pm
Wednesday from 10am to 5pm
Fridays from 8.30am to 4.30pm

Customer appointments and visiting the council


If you cannot find the service you are looking for and want to speak to an advisor, we recommend making an appointment to avoid possible long wait times.

Video appointments

This is where you speak to a customer service advisor using the video camera in your smartphone, tablet or computer.

This can save you time as you will not need to travel for a face-to-face appointment.

Book a video appointment

Cromer office

You can book a face to face or telephone appointment with a customer service advisor at our Cromer office.

Please use our online form to book an appointment.

Book appointment

Fakenham office

You can book a face to face appointment with a customer service advisor at our Fakenham office.

Please use our online form to book an appointment.

Book appointment

Where to find us


Cromer office and postal address

Our main office is based in Cromer.

North Norfolk District Council
Council Offices
Holt Road
Cromer
Norfolk
NR27 9EN

Cromer office opening times

Monday 8.30am to 5pm
Tuesday 8.30am to 5pm
Wednesday 10am to 5pm
Thursday 8.30am to 5pm
Friday 8.30am to 4.30pm
Saturday Closed
Sunday Closed

Fakenham office and postal address

We also have an office in Fakenham.

Fakenham Connect
Oak Street
Fakenham
Norfolk
NR21 9DY

Fakenham office opening times

Monday 9am to 5pm
Tuesday 9am to 5pm
Wednesday 10am to 5pm
Thursday 9am to 5pm
Friday 9am to 4.30pm
Saturday Closed
Sunday Closed
Closed for lunch from 12.30pm to 1.30pm, Monday to Friday

Contact your councillor

Contact your councillor if you have a issue you wish to discuss with them.

FOI requests

How to make a Freedom of Information (FOI) request to the council.

Social media updates

Follow us on Facebook and Twitter to receive live updates on a range of services.

Media queries

For press, media enquiries and filming requests please email communications@north-norfolk.gov.uk

Compliments, Complaints and Comments

Your comments matter as the feedback will help us to improve our services. Find out how to make a complaint, compliment or comment.

Customer Charter and Standards

The Customer Charter and Standards provides a foundation for managing customer service to deliver what we say we will to our customers.