Changes to NNDC Services at Fakenham Connect from April 2026

Date published: 23rd March 2026

From 1 April 2026, North Norfolk District Council will withdraw its staffed Customer Services presence at Fakenham Connect. This decision follows a review of service demand, operational effectiveness, and costs. This change enables NNDC to concentrate its resources where they are needed most, ensuring efficient service delivery while ensuring all council services remain fully accessible to residents.

NNDC will continue to offer advice and support to Fakenham residents via a number of methods, including:

• Online, 24/7 access – www.north-norfolk.gov.uk 
• By telephone – 01263 518311 
• In person at Cromer – North Norfolk District Council Offices, Holt Road, Cromer, NR27 9EN

Many frequent enquiries can already be resolved online, including:
• Providing benefit evidence 
• Council Tax or Housing Benefits enquiries
• Paying Council Tax 
• Purchasing, renewing, or amending parking permits 
• Housing enquiries 

Fakenham Connect will continue to serve as an important site for partners and stakeholders, including:
• Department for Work and Pensions (DWP)
• Fakenham Town Council
• Fakenham Registrar