Our offices are open to customers with pre-arranged appointments only. There are other ways to get in touch. Visit our Contact us page to find out more.
Ask us to reduce the amount we are deducting from your Housing Benefit to recover an overpayment.
Housing Benefit overpayments will normally be recovered directly from your ongoing benefit entitlement at a minimum rate of £11.10 per week. If the overpayment is created due to fraud the minimum recovery rate is £18.50 per week.
If you would like us to consider reducing the weekly amount that we reclaim from your ongoing Housing Benefit please complete the form below.Download Application Form