We're here to help, but to keep us all safe please only come to the office if necessary. Most of our services are available online but if you do need to see someone, please book an appointment to avoid long wait times.
If you feel you have been incorrectly issued with a Penalty Charge Notice (PCN), a challenge can be made within 14 days of the issue of the PCN using the Online Parking System, which is administered by King's Lynn and West Norfolk Borough Council.
Please note you will not receive an automated response but we will answer your challenge within 28 days. Please do not make payment if you wish to challenge, the discount period will be extended if your challenge is unsuccessful.
A challenge can also be made in writing and should be sent to the address below:
Please ensure that you quote the Penalty Charge Notice (PCN) number on your challenge.
- Parking Operations
PO Box 1149
- Tel: 01553 616222
- Fax: 01553 819760
- E-mail: firstname.lastname@example.org