We're here to help, but to keep us all safe please only come to the office if necessary. Most of our services are available online but if you do need to see someone, please book an appointment to avoid long wait times.
We will write to you to advise you of any overpayment of benefit. In this letter, we will give you full details of the overpayment.
We will tell you:
- What caused the overpayment
- The dates and the amount of the overpayment
- How much the overpayment is
- How we will be recovering the overpayment
- What to do if you disagree with the overpayment
What if I disagree with the overpayment?
The first thing to do when you receive your overpayment letter is to read it carefully. It will explain what the overpayment is for and the dates for which you have been overpaid.
If you still disagree with the overpayment, after reading the explanation you can do the following:
- Contact us requesting further explanation.
- Appeal against the overpayment. You must do this in writing, within one month of the date on the letter. Please see our Disputes page.
Last updated: 11th January 2017