Vehicle damage

Licensed taxi and private hire proprietors must notify the licensing team by email or in writing within 72 hours of any incident involving their vehicle.

Reporting the vehicle incident

The vehicle incident can be reported using our online form.

Report the incident

Alternatively, you can complete the vehicle incident report form in the handbook and return it to the Council within 7 days of the incident.

Assessment

The vehicle must be assessed at an approved testing station, even if there is minor visible damage.

Major damage

If the garage decides the damage is major, the vehicle cannot be hired until appropriate repairs are made.

Minor damage

Minor damage must be repaired within 28 days, and the vehicle can continue in service during this period.