Consumer Scam Alerts

Norfolk County Council Trading Standards are highlighting the latest consumer scams in Norfolk.

Universal Credit is a new working age benefit being introduced across the UK

It will eventually replace the following:

  • Housing Benefit
  • Income Support
  • Job Seekers Allowance
  • Employment Support Allowance
  • Child Tax Credit and Working Tax Credit

Universal Credit may help if you are on a low income or not working.

Everything you'll need to apply

 You will need:

  • Your national insurance number
  • Details of the bank, building society you wish your Universal Credit to be paid into. If you don't have a bank account, the Money Advice Service gives advice and a list of banks providing fee-free basic accounts.
  • Your tenancy agreement if you have one
  • Details of saving and capital
  • Details of income
  • An e-mail address
  • Child care costs if you wish to apply for help with these
  • Proof of identity

Apply for Universal Credit

Further advice and information

The Universal Credit website will help you understand what Universal Credit means for you.

There is information about Universal Credit for landlords. Find out about those aspects of Universal Credit that are most relevant to landlords.

Free Universal Credit helpline 0800 323 5644 - Monday to Friday from 8am to 6pm.

Free digital self service access

You can access free assisted digital support to make your Universal Credit claim or manage your Universal account at North Norfolk District Council at the Council Office, Holt Road, Cromer, NR27 9EN.

Opening hours

  • Monday, Wednesday and Thursday from 8.30am to 5pm
  • Wednesday from 10am to 5pm
  • Friday from 8.30am to 4.30pm

You can also access free digital self service at the following Norfolk libraries:

Cromer Library, Prince of Wales Road, Cromer, NR27 9HS

Opening hours

  • Monday from 8am to 7pm (staffed from 10.30am to 7pm)
  • Tuesday from 8am to 7pm (staffed from 10.30am to 7pm)
  • Wednesday from 8am to 7pm (unstaffed)
  • Thursday from 8am to 7pm (staffed from 10.30am to 7pm)
  • Friday from 8am to 7pm (staffed from 10.30am to 7pm)
  • Saturday from 8am to 4pm (staffed from 12noon to 4pm)
  • Sunday from 10am to 4pm (unstaffed)

Mundesley Library, 18 Cromer Road, Mundesley, NR11 8BE

Opening hours

  • Monday from 8am to 7pm (unstaffed)
  • Tuesday from 8am to 7pm (staffed from 1.30pm to 7pm)
  • Wednesday from 8am to 7pm (unstaffed)
  • Thursday from 8am to 7pm (unstaffed)
  • Friday from 8am to 7pm (staffed from 11am to 7pm)
  • Saturday from 8am to 4pm (staffed from 12noon to 4pm)
  • Sunday from 10am to 4pm (unstaffed)

North Walsham Library, New Road, North Walsham, NR28 9DE

Opening hours

  • Monday from 8am to 7pm (staffed 10.30am to 7pm)
  • Tuesday from 8am to 7pm (staffed from 10.30am to 7pm)
  • Wednesday from 8am to 7pm (staffed from 10.30am to 7pm)
  • Thursday from 8am to 7pm (staffed from 10.30am to 7pm)
  • Friday from 8am to 7pm (staffed from 10.30am to 7pm)
  • Saturday from 8am to 4pm (staffed from 10.30am to 4pm)
  • Sunday from 10am to 4pm (unstaffed)

Sheringham Library New Road, Sheringham, NR26 8EB

Opening hours

  • Monday from 8am to 7pm (staffed 10am to 7pm)
  • Tuesday from 8am to 7pm (staffed from 10am to 7pm)
  • Wednesday from 8am to 7pm (staffed from 1pm to 7pm)
  • Thursday from 8am to 7pm (unstaffed)
  • Friday from 8am to 7pm (staffed from 1pm to 7pm)
  • Saturday from 8am to 4pm (staffed from 11am to 4pm)
  • Sunday from 10am to 4pm (unstaffed)

For additional information about the libraries email libraries@norfolk.gov.uk

All Norfolk libraries will be closed on:

  • 25 December 2018 - Christmas Day
  • 26 December 2018 - Boxing Day
  • 1 January 2019 - New Year's Day
  • 19 April 2019 - Good Friday
  • 22 April 2019 - Easter Sunday
  • 6 May 2019 - May Day bank holiday
  • 27 May 2019 - Spring bank holiday
  • 26 August 2019 - Summer bank holiday

Additional Benefits

If you are receiving Universal Credit and are liable to pay Council Tax for your accommodation, then you can apply for help towards your Council Tax by claiming Council Tax support.

Apply for Housing Benefit or Council Tax Support