We're here to help, but to keep us all safe please only come to the office if necessary. Most of our services are available online but if you do need to see someone, please book an appointment to avoid long wait times.
While you are receiving Housing Benefit or Council Tax Support you must tell us straight away about any change of circumstances that could affect your benefit
You need to report a change of circumstances for you and anyone else in your house.
The quickest and easiest way to do this is to use our online form.
Change of address
If you are currently claiming Housing Benefit or Council Tax Support and it is just your address that is changing, the quickest and easiest way to tell us is to fill in the online application form, save it and then email it to us at firstname.lastname@example.org
Once you have sent your form, we will need to see your tenancy agreement for your new property. We must see original proof of your rent and tenancy before we can decide how much benefit you can get. This should be your original tenancy agreement or letters from your landlord or agent.
Please do not delay sending in your form while you are waiting for proof of your rent. We will do we what we can to support you as quickly as possible.
Changes that you need to tell us about
Below are some examples of the types of changes you should tell us about:
- If any benefits that you receive or anyone in your house change or stop, such as:
- Job Seekers Allowance
- Income Support
- Employment Support Allowance
- Pension Credits
- Child Benefit
- Child / Working Tax Credits
- Starting or stopping work, education, training or an apprenticeship
- Wages go up or down
- Changes to your pension, savings, investments or property
- Capital goes up or down
- If your capital go above £16,000
- People moving into or out of your house (for example your partner, a child or lodger)
- A change in the wages of someone who lives with you
- Temporarily absent from home
- Your rent goes up or down
- You move house
- Going into hospital, care home or sheltered accommodation
- Having a baby
- Your partner or someone you live with is dying
- Your child turning 18
The information above does not cover all of the changes you should inform us about. If you are unsure whether or not we need to know about a particular change tell us anyway.
Please do not rely on the Department for Work and Pensions (DWP), Job Centre Plus, HM Revenue & Customs (HMRC) or anyone else to pass any information on. You must tell us of any changes directly.
It is an offence not to tell us about any change in circumstances that may affect your benefit.
If we pay you too much benefit as a result of you not telling us about a change, you will probably have to pay it back.
If a change will mean that you receive more benefit, we will only update your payment from the Monday after you tell us about it, unless you tell us within one month of the change.
If you do tell us about the change within one month or if the change will mean that you will receive less benefit, your claim will be updated from the Monday after the change, this may mean you have been paid too much and you will be required to repay any overpayments.
You may need to supply evidence to support the change. You can attach pictures or scanned images of any supporting documents to the online form when it asks you to. If you don't have proof to send now, don't delay telling us. We will contact you to tell you of any additional evidence needed which may include the original documents.
Other ways to inform us
Tell us about changes over the telephone on 01263 516349.
To tell us about a change by post
You can tell us about any changes by post by filling in the change of details form. Please post to the following address:
North Norfolk District Council