Report a lost, stolen or damaged bin

If your bin is damaged, has gone missing, or been stolen, or you have moved into a new home and the bin's not there, you need to order a new one.

Please contact Serco Customer Services at norfolkwaste@serco.com or call 0330 109 9220, office hours are Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm