Customer Notice
We're here to help, but to keep us all safe please only come to the office if necessary. Most of our services are available online but if you do need to see someone, please book an appointment to avoid long wait times.
Report a lost, stolen or damaged bin
If your bin is damaged, has gone missing, or been stolen, or you have moved into a new home and the bin's not there, you need to order a new one.
Please contact Serco Customer Services at norfolkwaste@serco.com or call 0330 109 9220, office hours are Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm