North Norfolk District Council Housing Options team will make sure early identification of housing problems takes place to hopefully prevent you from becoming homeless.

This will be achieved through partnership and multi-agency working to prevent you from becoming homeless, identifying the necessary support you may require.

We have a duty to assess the circumstances of your homelessness, identify what your housing and support needs are, and to work with you to try to prevent your homelessness or support you to find you somewhere to live. We will provide you with a ‘personal housing plan’ which will tell you what we can do to help you and what you can do to help yourself. This might include actions such as attending appointments with ourselves or getting in touch with organisations that can assist individuals with mental illness or impairment.

For North Norfolk District Council to be legally obliged to provide you with accommodation, we would need to be satisfied that you are eligible, homeless, in priority need and that you have not made yourself intentionally homeless.

On the basis that you are suffering from a mental illness or impairment NNDC may accept that you are vulnerable and therefore in “priority need” for accommodation. This will be determined by your personal circumstances and will take into account information we gather from various sources including any medical professionals involved in your care.

North Norfolk District Council will continuously review the advice and advocacy services available to you, and develop outreach support services according to your needs through the personal housing plan that will be completed in partnership with you and potentially your advocate. 

The Housing Options team have received mental health training, and will support you to access advice and guidance from specialist services, who will provide more in-depth support to you. In the majority of cases we will be exploring whether supported housing is the best solution to your housing need subject to availability in the area, the officers will also look at other housing solutions being private rented and social housing.

Support for mental health

If you're in need of support the support for mental health page on the Norfolk County Council lists a number of organisations that can help you improve your mental health if you are feeling stressed, anxious or depressed.