The government introduced the Household Support Fund in October 2021 to support vulnerable households with essentials over winter.

The government has now extended the Household Support Fund, giving Norfolk County Council £6.67 million to support people struggling to afford food, fuel, energy and water bills. This funding runs from 1 April 2022 to 30 September 2022.

Norfolk County Council has transferred funding to local councils. It has been agreed that district councils will aim the second round of funding at potentially vulnerable older people. 


To qualify for support under the new local scheme in North Norfolk:

  • you must live in the North Norfolk area
  • your property must have an energy efficiency rating of E to G
  • your household must receive full Council Tax Support
  • you must be of state pension age

If you are not eligible under the Household Support Fund please visit Norfolk County Council's Norfolk Assistance Scheme.

You do not need to apply

We will contact you

We are writing to all eligible households and letters will be sent in batches. If you do not receive your letter at the same time as a friend or neighbour, there is no need to contact us. 

How we will pay you

To make a payment, we will need your bank account sort code and account number. If we hold this information on your Council Tax account, we will write to you and confirm that you don't need to send us your bank details.

If we do not have your bank details, we will write to you with advice on how to securely provide them to receive the payment.  

For the purpose of the Household Support Fund, we will never ask you to share your banking details, such as PIN, card number, card expiry date or CVV number.

About the scheme

Norfolk County Council is adding an extra £1 million to the fund, creating a Cost of Living Support Scheme to provide a wide range of support for households in need.

The Norfolk County Council scheme will:

  • provide more than £4.65 million to children and families to ensure this group is fully supported
  • give flexibility and choice by providing a monthly cost of living voucher for families eligible for free school meals. Running from April to October, these vouchers will support families to budget, helping them plan for birthdays and holidays, or offset other bills
  • ensure older people and pensioners will receive £2.2 million of financial support, focusing on those receiving pension credit
  • see Norfolk County Council working with partners to target support to those who need it most, with £840,000 allocated to other groups such as single people, disabled people and carers