Tell us about a missed general, recyclable or garden waste collection

Missed collections for household recycling, waste and garden waste bins must be reported by midday on the second working day after the collection due date. For example, if your collection was due on a Monday, you must report the missed collection by midday on the following Wednesday.

Report a missed collection 

Please note your bins should be placed at the edge of your property, with the handles of the bin facing the road, by 6.30am on the day the collection is due.

Bins will not be emptied if they are:

  • overweight
  • contaminated i.e. contain inappropriate waste
  • not at the correct collection point
  • inaccessible to the crew

If any of the above applies you will be required to rectify the problem before the next scheduled collection date, at which time the crew will collect the waste.