Tell us about a missed general, recyclable or garden waste collection
Missed collections for household recycling, waste and garden bins must be reported by midday on the second working day after your collection date. For example, if your collection was due on a Monday, you must report the missed collection by midday on the following Wednesday.
Please place your bins at your property edge, with the handles of the bin facing the road, by 7am on the day the collection is due.
Bins will not be emptied if they are:
- contaminated, meaning inappropriate waste
- not at the correct collection point
- inaccessible to the crew
If any of the above applies, you will be required to correct the problem before the next scheduled collection date, when the crew will collect the waste.