Tell us about a missed general, recyclable or garden waste collection

Missed collections for recyclable, general waste must be reported to us within 5 working days of the collection due date and for garden bins within 2 working days.

To report a missed collection:

Call 0330 109 9220

Please note your bins should be placed at the edge of your property, with the handles of the bin facing the road, by 7am on the day the collection is due.

Bins will not be emptied if they are:

  • overweight
  • contaminated i.e. contain inappropriate waste
  • not at the correct collection point
  • inaccessible to the crew

If any of the above applies you will be required to rectify the problem before the next scheduled collection date, at which time the crew will collect the waste.