Details on how to order a bulky waste collection, the costs and what items we can and cannot collect

North Norfolk District Council offers a collection service for bulky items such as furniture, electrical items, mattresses, fridges and freezers. Before you ask us to collect an unwanted item, can you get rid of it another way?

  • If it's in good condition, give it to someone who could reuse it.
  • If you can get it there, take it to your nearest recycling centre.

Charges

This is a pre-payment service with the following charges:

Bulky collections

  • 1 to 3 items - £39.00
  • 4 to 6 items - £44.50
  • 7 to 9 items - £60.00
  • per additional item over 9 - £10.00

Refunds

The charges are non-refundable e.g. if you change your mind or if someone else takes the items from outside your property before our operatives arrive.

Request a collection

Unfortunately, you cannot yet book this service online.  However, you can order and pay for a collection by credit or debit card by calling our contractor Serco on 0330 109 9220. 

Payment can also be made by cheque, payable to Serco. Send your payment to

Serco
Unit 6, Dunkirk
Aylsham
Norfolk
NR11 6SU

Please include the following details:

  • the collection address with postcode,
  • a contact telephone number,
  • and a list of all the items that need collecting

On collection day

Place items on the edge of your property, nearest to the road, by 7am.

If you live in a flat, the items must be left on the ground floor, outside the building, where the collection team can see them.

Collections take place within 7 working days after payment is made. You will be given a collection date when you make a booking.

What we can collect

Bedroom items
  • beds
  • bedside cabinets
  • cots
  • dressing tables and stools
  • headboards
  • mattresses
  • wardrobes
Garden items
  • bicycles
  • garden tables and chairs
  • ladders, lawnmowers, strimmers (mustn't contain petrol or oil)
  • plant stands and water butts (must be empty)
  • rotary washing lines
  • sun loungers and BBQs (must be empty)
  • swings and climbing frames (if dismantled)
  • trampolines (if dismantled)
  • wheelbarrows and spades
Kitchen items
  • cookers, hobs and ovens
  • dishwashers
  • display cabinets
  • free standing cupboards and sideboards
  • fridges and freezers (if food waste is removed)
  • microwaves
  • vacuum cleaners
  • washing machines and tumble dryers
Living room and dining room items
  • birdcages, baskets and fish tanks
  • bookcases and coffee tables
  • carpets, underlay and lino (must be rolled)
  • computers, TVs, stereo systems and DVD players
  • dining tables and chairs
  • display units, filling cabinets and desks
  • mirrors and plant stands
  • sofas, armchairs and associated cushions
  • three piece suites and stands
Miscellaneous
  • artificial christmas tree
  • child's car seats, prams, buggies and pushchairs
  • exercise equipment
  • ironing boards
  • light fittings, lamps and shades
  • portable air conditioning unit
  • stair gate and high chair
  • suitcases, typewriters and video recorders
  • toys, umbrellas and parasols

Things we can't collect

We do not collect some items. We don't collect: 

  • asbestos
  • builder's rubble
  • central heating boilers and heating oil tanks
  • concrete coal bunker
  • containers of fluid
  • dead animals or pets
  • DIY materials
  • fencing panels, wooden pallets
  • fire extinguishers
  • fixtures and fittings i.e. bathroom suites and kitchen units (including worktops, sink units and drainers)
  • fluorescent tubes
  • garage doors
  • garden refuse and ride on lawn mowers
  • garden sheds
  • gas bottles
  • motor vehicle parts
  • oil and water tanks
  • pianos and organs
  • radiators, including oil filled
  • tile fire surrounds
  • vehicle parts
  • window frames and glass
  • wood, scrap iron or steel