Details of our bulky waste collection service. How to order, the costs and what items we can and cannot collect

Use this service to book a collection for bulky items such as furniture, electrical items, mattresses, fridges and freezers. 

Before you get started

You will need:

  • a debit or credit card (see charges below)
  • the address including postcode for the property to collect from
  • the total number of items to be collected
  • the type of items being collected (for example, fridge or sofa)

Request a bulky waste collection

Charges

This is a pre-payment service with the following charges:

  • 1 to 3 items - £39.00
  • 4 to 6 items - £44.50
  • 7 to 9 items - £60.00
  • per additional item over 9 - £10.00

The charges are non-refundable (e.g. if you change your mind or if someone else takes the items from outside your property before our operatives arrive). 

You can use the online form to amend your collection up to 12pm the day before your collection.

On collection day

Place items on the edge of your property, nearest to the road, by 7am.

If you live in a flat, the items must be left on the ground floor, outside the building, where the collection team can see them.

Other options

Before you ask us to collect an unwanted item, can you get rid of it another way?

  • If it's in good condition, give it to someone who could reuse it.
  • If you can get it there, take it to your nearest recycling centre.

What we can collect

Bedroom items
  • beds
  • bedside cabinets
  • cots
  • dressing tables and stools
  • headboards
  • mattresses
  • wardrobes
Garden items
  • bicycles
  • garden tables and chairs
  • ladders, lawnmowers, strimmers (must not contain petrol or oil)
  • plant stands and water butts (must be empty)
  • rotary washing lines
  • sun loungers
  • BBQs (must be empty)
  • swings and climbing frames (if dismantled)
  • trampolines (if dismantled)
  • wheelbarrows and spades
  • umbrellas and parasols
Kitchen items
  • cookers, hobs and ovens
  • dishwashers
  • display cabinets
  • free standing cupboards and sideboards
  • fridges and freezers (food waste must be removed)
  • microwaves
  • vacuum cleaners
  • washing machines and tumble dryers
Living room and dining room items
  • bookcases and coffee tables
  • carpets, underlay and lino (must be rolled)
  • computers, TVs, stereo systems and DVD players
  • dining tables and chairs
  • display units, filing cabinets and desks
  • mirrors and plant stands
  • sofas, armchairs and associated cushions
  • three piece suites and stands
Miscellaneous
  • birdcages and fish tanks
  • artificial Christmas trees
  • child's car seats, prams, buggies and pushchairs
  • exercise equipment
  • ironing boards
  • light fittings, lamps and shades
  • portable air conditioning units
  • stair gates and high chairs
  • suitcases, typewriters and video recorders
  • toys

What we can't collect

We don't collect: 

  • asbestos
  • builder's rubble
  • central heating boilers and heating oil tanks
  • concrete coal bunkers
  • containers of fluid
  • dead animals or pets
  • DIY materials
  • fencing panels, wooden pallets
  • fire extinguishers
  • fixtures and fittings i.e. bathroom suites and kitchen units (including worktops, sink units and drainers)
  • fluorescent tubes
  • garage doors
  • garden refuse
  • ride on lawn mowers
  • garden sheds
  • gas bottles
  • motor vehicle parts
  • oil and water tanks
  • pianos and organs
  • radiators (including oil filled)
  • tile fire surrounds
  • window frames and glass
  • wood, scrap iron or steel

 

Other payment options

If you are unable to order online, you can book and pay for a collection by credit or debit card by calling our contractor Serco on 0330 109 9220. 

Payment can also be made by cheque, payable to Serco. Send your payment to:

Serco
Unit 6, Dunkirk
Aylsham
Norfolk
NR11 6SU

Please include the following details:

  • the collection address with postcode,
  • a contact telephone number,
  • and a list of all the items that need collecting