Home | Bulky waste collection

Details of our bulky waste collection service. How to order, the costs and what items we can and cannot collect

Use this service to book a collection for bulky items such as furniture, electrical items, mattresses, fridges and freezers.

Before you get started

You will need:

a debit or credit card (see charges below)
the address including postcode for the property to collect from
the total number of items to be collected
the type of items being collected (for example, fridge or sofa)

Request a bulky waste collection

Charges

This is a prepayment service with the following charges:

1 to 3 items - £46.50
4 to 6 items - £54
7 to 9 items - £72
per additional item over 9 - £10

The charges are non-refundable (e.g. if you change your mind or if someone else takes the items from outside your property before our operatives arrive).

You can use the online form to change your collection up to midday the day before your collection.

On collection day

Place items on the edge of your property, nearest to the road, by 7am.

If you live in a flat, the items must be left on the ground floor, outside the building, where the collection team can see them.

Other options

Before you ask us to collect an unwanted item, can you get rid of it another way?

If it's in good condition, give it to someone who could reuse it.
If you can get it there, take it to your nearest recycling centre.

What we can collect

Bedroom items	beds bedside cabinets cots dressing tables and stools headboards mattresses wardrobes
Garden items	bicycles garden tables and chairs ladders, lawnmowers, strimmers (must not contain petrol or oil) plant stands and water butts (must be empty) rotary washing lines sun loungers BBQs (must be empty) swings and climbing frames (if dismantled) trampolines (if dismantled) wheelbarrows and spades umbrellas and parasols
Kitchen items	cookers, hobs and ovens dishwashers display cabinets free standing cupboards and sideboards fridges and freezers (food waste must be removed) microwaves vacuum cleaners washing machines and tumble dryers
Living room and dining room items	bookcases and coffee tables carpets, underlay and lino (must be rolled) computers, TVs, stereo systems and DVD players dining tables and chairs display units, filing cabinets and desks mirrors and plant stands sofas, armchairs and associated cushions three piece suites and stands
Miscellaneous	birdcages and fish tanks artificial Christmas trees child's car seats, prams, buggies and pushchairs exercise equipment ironing boards light fittings, lamps and shades portable air conditioning units stair gates and high chairs suitcases, typewriters and video recorders toys

What we can't collect

We don't collect:

asbestos
builder's rubble
central heating boilers and heating oil tanks
concrete coal bunkers
containers of fluid
dead animals or pets
DIY materials
fencing panels, wooden pallets
fire extinguishers
fixtures and fittings i.e. bathroom suites and kitchen units (including worktops, sink units and drainers)
fluorescent tubes
garage doors
garden refuse
ride on lawn mowers
garden sheds
gas bottles
motor vehicle parts
oil and water tanks
pianos and organs
radiators (including oil filled)
tile fire surrounds
window frames and glass
wood, scrap iron or steel

Other payment options

If you are unable to order online, you can book and pay for a collection by credit or debit card by calling our contractor Serco on 0330 109 9220.

Payment can also be made by cheque, payable to Serco. Send your payment to:

Serco
Unit 6, Dunkirk
Aylsham
Norfolk
NR11 6SU

Please include the following details:

the collection address with postcode,
a contact telephone number,
and a list of all the items that need collecting