We're here to help, but to keep us all safe please only come to the office if necessary. Most of our services are available online but if you do need to see someone, please book an appointment to avoid long wait times.
Details on how to order a bulky waste collection, the costs and what items we can and cannot collect
North Norfolk District Council offers a collection service for bulky items such as furniture, electrical items, mattresses, fridges and freezers. Before you ask us to collect an unwanted item, can you get rid of it another way?
- If it's in good condition, give it to someone who could reuse it.
- If you can get it there, take it to your nearest recycling centre.
This is a pre-payment service with the following charges:
- 1 to 3 items - £39.00
- 4 to 6 items - £44.50
- 7 to 9 items - £60.00
- per additional item over 9 - £10.00
The charges are non-refundable e.g. if you change your mind or if someone else takes the items from outside your property before our operatives arrive.
Request a collection
Unfortunately, you cannot yet book this service online. However, you can order and pay for a collection by credit or debit card by calling our contractor Serco on 0330 109 9220.
Payment can also be made by cheque, payable to Serco. Send your payment to
Unit 6, Dunkirk
Please include the following details:
- the collection address with postcode,
- a contact telephone number,
- and a list of all the items that need collecting
On collection day
Place items on the edge of your property, nearest to the road, by 7am.
If you live in a flat, the items must be left on the ground floor, outside the building, where the collection team can see them.
Collections take place within 7 working days after payment is made. You will be given a collection date when you make a booking.
What we can collect
|Living room and dining room items||
Things we can't collect
We do not collect some items. We don't collect: