Customer Notice
Our offices are open to customers with pre-arranged appointments only. There are other ways to get in touch. Visit our Contact us page to find out more.
Tasks
Apprenticeships
- Apprenticeship information for Employers
- North Norfolk Apprenticeship Stories: Oyster Yachts Ltd
- North Norfolk Apprenticeship Stories: Mundesley Medical Practice
- North Norfolk Apprenticeship Stories: Wroxham Barns
Benefits
- Benefit Fraud (report it)
- Am I entitled to financial support
- Apply for Housing Benefit and Council Tax support
- Find out about Local Housing Allowance
- Housing Benefit payments direct to landlord
- Apply for Alternative Maximum Benefit
- Apply for Discretionary Housing Payments
- Apply for benefit on two homes (overlapping benefit)
- Apply for Weekly Reclaim Reduction
- Apply for benefit whilst temporarily absent from home
- Apply for Pension Credit
- Request backdated Housing Benefit and/or Council Tax Support
- Appeal against a claim decision or overpayment
- Benefit statement - online service
- Provide new bank account details for Housing Benefit payments
- Benefits: Find out how we manage your data
- Apply for Universal Credit
- Find out when I will get paid
- Find out how a change will affect your benefit
- Notify us of a death
- Benefit cap
- Benefit Fraud (find out more)
- Housing Benefit Overpayment by Direct Debit
- Tell us about changes that affect your benefits
- Pay Housing Benefit overpayment
- Housing Benefit: your payment dates
- Manage your Benefits claim online
- Report a change of address for Housing Benefit and Council Tax support
- Frequently asked questions: Your Benefits and the Coronavirus
- Test and trace support payment
Big Society Fund
Economic Growth
- Find out about the Economy of North Norfolk
- Find out how to Start a Business
- View advice on Selling Your Business
- View Business Grants and Funding
- View Advice on Growing your Business
- Advice on Employing Staff
- Advice on training staff
- Employers’ Guide to Working with Schools (including Work Experience)
- Apply to become a member of Visit North Norfolk
- Find out about Enterprise Zones in East Anglia
- Find out how to relocate to North Norfolk
- Find out where to get Business Advice
- Advice on making staff redundant
- Find out about visiting North Norfolk as a tourist
- View our Economic Growth Strategy
- Information for businesses affected by COVID-19
- Re-opening your business safely
- Coronavirus: Support and Advice for Businesses
- North Norfolk District Council Kickstart Gateway
- Additional Restrictions Grant
- Outdoor Education Support Grant
Building Control
- View building regulations / approved documents
- Book a building control inspection
- Appeal a building control decision
- Building work: Check the approval that you need
- Apply for building regulation approval
- Frequently asked questions: Building Control and the Coronavirus
- Construction Working Hours
Business and Trade
Emergency Planning
- Apply for a road closure permit
- How you can prepare for an emergency
- Register for flood warnings
- View current flood warnings
- View severe weather warnings
- Find out what to do in severe weather
- View the latest travel news
- Report a water leak
- Find out who to call in a power cut
- Report an emergency
- Find out how to protect my business
- Find out how to promote resilience in your community
- Find out what the council does in an emergency
- Find out about organising Events
Commercial Team
Conservation
- How do I apply to carry out work to protected trees?
- Apply for listed building consent
- View conservation areas in North Norfolk
- View conservation area appraisals
- View listed buildings
- Making changes to Listed Buildings
- Apply to remove a hedgerow
- Search for tree works applications
- Find out about Biodiversity
- Is my tree protected?
- What are Listed Buildings?
- Conservation and Design Award winners
- Find out about the Conservation and Design Awards
- Search for tree preservation orders (TPOs)
- View weekly tree work list
- View the North Norfolk District Council Local Validation Protected Species Check List
- View the North Norfolk District Council Local Validation requirements for Designated Sites, Priority Habitats and other significant features
- Conservation Area Appraisal Review Programme
- Frequently asked questions: Trees works and Coronavirus
- Glaven Valley Conservation Areas Review
Coastal Management
- Report a coastal issue
- Find out about Coastal Management
- Find out more about the north Norfolk coast
- Find out about help if your property is at risk from erosion
- Register land for coastal rollback register
- Find out about Coastal Protection
- View Shoreline Management Plans
- Find out about buying and selling a property on the coast
- Mundesley Coastal Management Scheme
- Sandscaping: Frequently asked questions
- Sandscaping Community Fund
- Bacton to Walcott Coastal Management
Performance and Risk
- View the Corporate Plan
- View Performance information
- View the Annual Report
- View Quarterly Performance Reports
- Make an insurance or compensation claim
- View the Corporate Risk Register
- View the Risk Management Framework
Customer Services
Community Grants and Funding
- Arts and Culture Fund Details
- Community Transport Fund Details
- North Norfolk Sustainable Communities Fund
- Previous Awards for community grants and funding
Democratic Services
- Find your local Councillors
- View committee structure and documents
- Councillors allowances, expenses and attendance
- How to petition the Council
- Petitions submitted to the Council
- Who is the Chairman of the Council?
- View the Cabinet work programme
- Committee meeting dates
- View the Constitution
- Find out about Councillors and decision making
- NNDC Policies, protocols and codes of conduct
- View ward and parish boundaries map
- Directory of Parish and Town Council Clerks
- View registers of Parish Council interests
- Public speaking at committee meetings
- Council Consultations
- View Cabinet Meetings
- Becoming a Councillor
- BT consultation over removal of North Norfolk payphones
- Report inappropriate conduct by a Councillor
- Delegated Decisions
- BT consultation over removal of North Norfolk payphones (August 2020)
Council Tax
- Login / Register to view my Council Tax bill
- Pay my Council Tax
- Council Tax: Tell us you're moving home
- How much is my Council Tax?
- Notify us about a change of circumstance
- Apply for Council Tax Discount
- Appeal my Council Tax bill
- Apply for Council Tax Exemptions
- Apply for Disabled Band Relief
- Find out how Council Tax revenues are spent on local services
- What happens if I don't pay my Council Tax
- New and Altered Properties
- Freedom of Information - Council Tax
- Make Council Tax Payments by Direct Debit
- Single Person Discount Review
- Tell us about changes that affect your council tax
- Your new council tax bill explained
- How we spend your Council Tax
- Frequently asked questions: Council Tax and Coronavirus
Communications
Development Management
- Apply for planning permission
- View and comment on a planning application
- Appeal against a planning decision
- View Development Committee
- View new planning applications
- Calculate the cost of a planning application
- Planning Enforcement
- View Planning Enforcement Register
- Planning Validation Requirements
- View the North Norfolk Local Validation Requirements List
- Contaminated Land
- Pre-application service
- Planning Constraints Checking Tool User Guide
- Making a complaint about a high hedge
- Coronavirus (Covid-19): Guidance on our planning and building control service
- Frequently asked questions: Planning and Coronavirus
- Compulsory Purchase Orders
Electoral Services
- Register to vote
- Apply for a postal vote
- Apply for a proxy vote
- Where is my local Polling Station?
- View upcoming elections, parish polls and referendums
- View election results
- Apply to work at elections
- The electoral register
- Annual canvass
- Current Casual vacancies for Town and Parish Councils
- Current vacancies for North Norfolk District Council wards
- Review of Polling Districts and Places
- Publication of Verification Number
- 2021 Community Governance Review
Environmental Protection
- Report dog fouling
- Report fly tipping
- Report littering
- Report a nuisance
- Where you can and can't take your dog
- Report an abandoned vehicle
- Report contaminated land
- Report a lost dog
- Report a found dog
- Notify of demolition work
- Report a blocked drain or private sewer
- Report a dangerous structure
- View register of assisted burials
- Find out about local authority funerals
- Register Audible Intruder Alarm
- Request assistance with pests
- Report a housing condition complaint
- Demolitions and dangerous structures
- Drainage and sewerage issues
- Apply for an environmental Permit
- View register of permitted processes
- Apply for permit surrender
- Apply for environmental permit transfer
- Apply for Bulk Cement permit
- Apply for Concrete Crushing permit
- Apply for Dry Cleaners permit
- Apply for Re-spray Road Vehicle permit
- Apply for Service Station permit
- Apply for A2 Applications permit
- Apply to transfer a mobile environment permit
- Apply to make variation of permit for significant change of operation
- Report a problem with a litter bin
- Report flyposting
- View register of contaminated land sites
- Pollution Prevention & Control Newsletter
- Environmental Protection - Public notice 2017/18 Fees
- Public Space Protection Orders: Review and Consultation
Environmental Services
- View local recycling centres
- View bin collections days
- Order a new brown garden bin
- Report a missed bin collection
- Report a stranded whale or dolphin
- Request clinical household waste collection
- Request commercial clinical waste collection
- Request commercial waste collection
- Request bulky waste collection
- Request commercial bulky waste collection
- Request a smaller bin
- Request a larger bin
- Request assisted bin collection
- Report a dead animal on the highway
- Report graffiti
- Report a damaged or missing street sign
- Find out about Non Native Invasive Species
- What goes in my bin?
- Renew a brown garden bin
- #whatSUP Campaign
- Report a lost, stolen or damaged bin
- Apply for a brown garden bin
- How to recycle your unwanted clothing
- Frequently asked questions: Waste and Recycling collections and Coronavirus
- Personal Protective Equipment (PPE) waste disposal
- Garden bin redirect to online form
General tasks
Housing Strategy & Community Support
- What is Shared Ownership
- View general need homes in North Norfolk
- Report an empty home
- View empty home register
- Register an empty home to sell (matching service)
- View empty home advice
- Register interest in buying empty properties
- View the Empty Homes Policy
- View Housing Strategy of North Norfolk District Council
- What Housing Associations operate in North Norfolk?
- What is a Fixed Term tenancy?
- Housing Allocation Scheme
- How are Exception Housing Schemes provided?
- Community-Led Housing
- Purchasers looking for an empty property
- Properties registered on the matching service
- Section 157 restriction
- Local Homes
Licensing
- Licensing Register - Personal
- Licensing Register - Temporary Event Notices (TENs)
- Licensing Fees
- Making objections to Licence Applications
- View the Licensing Register - Premises and Clubs
- Pavement Licensing Al Fresco Eating and Drinking
Human Resources
- View Job Vacancies
- Apply for a job
- Apply to join the Temporary Register
- Meet some of our Apprentices
- Apprenticeships at North Norfolk District Council
- Recruitment of Ex-offenders Statement
Housing Services
- Advice about homelessness
- Apply for Disabled Facilities Grant
- View advice on repossession
- What is a House in Multiple Occupation (HMO)?
- View register of licensed House of Multiple Occupation's (HMO)
- Does my house in Multiple Occupation (HMO) need a Licence?
- A guide to the Duty to Refer
- Advice for finding a place to stay if you're homeless and on the streets
- Advice for veterans if you're homeless
- Advice if you're an ex-prisoner and find yourself homeless
- Help and housing for care leavers and young people
- Mental illness or impairment and threatened with homelessness
- Homeless: How the council can help?
- How the council approaches homelessness
- Help finding a privately rented property
- Advice about renting privately
- Advice for people affected by domestic abuse
- Homeless after leaving hospital
- Complaining about a private landlord
- Frequently asked questions for tenants renting from a private landlord
- Homelessness and Rough Sleeping Strategy
- Private rented housing team: A guide for Landlords
- Advice for Landlords during the COVID-19 (Coronavirus) Pandemic
Norfolk County Council
- Child safety
- Disabled parking and blue badges
- Apply for a dropped kerb
- Hedge or verge problem
- Highways licences
- Find out about local library services
- Pavements
- Report a pothole
- Register a birth
- Register a death
- Report a flood
- Roads - major projects and improvements
- Road problem
- Find out about roadworks
- Social care
- Street lighting
- Weddings and civil partnerships
- Apply or renew a bus pass
- View Bus and Rail Timetables
- Find out about school admissions
- View school term dates
- Find out about your local catchment area
- View advice on bullying
- Complain about a school
- Find out about school transport
- View advice on adult learning
Planning Policy
- Annual Monitoring Report
- Brownfield Land Register
- Call for Sites
- Community Infrastructure Levy (CIL)
- Core Strategy
- Custom and Self-Build Housing Register
- Design Guide Consultation
- Document Library
- Five Year Supply of Housing Land
- Habitats Regulations Assessment
- Housing and Economic Land Availability Assessment (HELAA)
- Housing Delivery Incentive Scheme
- Housing Land Availability
- Latest Local Development Orders
- Local Development Scheme
- Local Plan Consultation
- Local Plan (Current)
- Local Plan (New)
- Local Plan Newsletters
- Local Plan Process
- Neighbourhood Plan Areas
- Neighbourhood Planning
- Overview of Custom and Self-Build Housing
- Proposals Map
- Retail and Main Town Centre Uses Study
- Statement of Community Involvement
- Register for updates on the Local Plan
- Site Allocations Plan
- Strategic Flood Risk Assessment
- Strategic Housing Market Assessment
- Sustainability Appraisal Scoping Report
- View Design Guide
- Local Plan Consultation: Frequently Asked Questions
- Frequently asked questions: Planning Policy and Coronavirus
- Design Guide
- Coastal Adaptation Supplementary Planning Document
- Planning for the Future: A Government Consultation
- North Walsham Sustainable Urban Extension
- Landscape Character Assessment and Landscape Sensitivity Assessment
Procurement
- Current contracting and tender opportunities
- Find out what we buy
- Find out how we buy
- View payments to suppliers over £500
Property Information
- View property details
- Apply to change name of residential property or business
- Apply for new property address
- Book a personal search
- Apply for a local land search
- Notify us of incorrect property details
- Report a problem with a nameplate sign
Major Projects
- Pre-application advice for major schemes
- Fees for Major Pre-Application Advice
- Find out more about the Major Projects Team
- Major Pre-application Public Consultations
Transparency Data
- Contracts and purchasing over £5000
- View Contracts Register
- View government procurement card transactions
- Grants awarded to Voluntary, Community and Social Enterprises
- Land and buildings owned by the Council
- Management structure of the Council
- View Senior staff salaries
- View Parking Account data
- View Annual Audit Letter
- Request your own Personal Information (Subject Access Request)
- Council facts and figures (transparency of data)
- Make a Freedom of Information (FOI) request
- View Freedom of Information Publication Scheme
- View Data Protection Policy
- Freedom of Information - Frequently Ask Questions
- Environmental Protection Freedom of Information
- View Gender Pay Gap Report
Finance
- View the Council's Statement of Accounts
- View the Council’s Treasury Management Strategy
- View the Council Budget
- View the Council's Financial Strategy
- Business Rates consultation on Council Budget for 2021 to 2022
Greenbuild
Private Water Supplies
- Further Private Water Supplies information
- Request Private Water Supply check
- Find out about Private Water Supplies
- Find out about Private Water risk assessments
- Pay for a Private Water Supply Check
Your Community
- Report antisocial behaviour
- View public toilets
- View Car Parking locations
- View Car Park charges (inc coaches)
- Buy Car Park Season Ticket
- Appeal parking fine
- View Blue Flag beaches
- View beach and bathing water quality
- Find out where can I use jet skis/power boats
- View beach events
- Apply to hold a Beach BBQ or event
- View locations of Country Parks
- View country park events
- View Green Flag parks and spaces
- Pay Parking Fine
- View Cromer Pier
- View current public consultations for Car Parking
- Find out about Holt Country Park
- Find out about Bacton Wood
- Find out about Sadler's Wood
- Find out about Pretty Corner Woods
- Find out about volunteering opportunities
- Book a Beach Hut, Chalet or Beach Hut Site
- Find out about Localism in North Norfolk
- View Tourist Information Centres
- Find out about Big Switch & Save
- Find out about Energy Saving Trust
- Find out about Norfolk's Deep History Coast
- Find out about community transport services
- WW1 in Norfolk
- View Gypsy and Travellers stopping sites
- Apply to be a market trader
- Book a countryside event
- Temporary closure of Cromer car parks - 12 November and 13 November
- Coach Parking in North Norfolk
- Countryside events and activities
- Coastal Safety
- Norfolk Energy Switch
Redirects
- Garden Bin payments
- Planning applications
- Duty of Care
- Offer to pay
- Market Trader Application form
- HCP Terms and Conditions
- Sheringham Leisure Centre subscribe
- WW1
- Victim Support's Live Chat now available
- Benefits Claim evidence
- Test and Trace Support Payment application form
Sports
- View local Sports and Leisure Centres
- Indoor Leisure Facilities Strategy
- Local sports clubs and activities
Payments
Projects
- Sheringham Leisure Centre Plans
- Vattenfall - Norfolk Vanguard offshore Windfarm - latest information and news
- A facility for everyone
- A pool for all ages
- Sustainability at Sheringham Leisure Centre
- Market Towns Initiative
- The Great British Cycling Festival
- Exciting plans for Proposed Sheringham Leisure Centre
- What is happening on site?
- Limited opening at Splash
- Coronavirus
- Timelapse Video
- Planting and caring for your tree
- Offshore Windfarm Schemes – latest information and news
- Premises to let